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Can't type text in emails

  • 5 replies
  • 7 have this problem
  • 69 views
  • Last reply by GrimJon

GrimJon
GrimJon

Hi All

I'm having a problem with typing text in emails.

Regardless of whether it's a new email or a reply to an existing one, I can chose recipients and type a subject.

When I click on the box to write the text, it won't let me do anything. No cursor appears and I can't use the box. This is a bit of a limitation for an email program!

I'm running Windows 7 (all up-to-date).

I'm sure I can't be the first person to experience this?

Thank you for any help in advance!

James

Hi All I'm having a problem with typing text in emails. Regardless of whether it's a new email or a reply to an existing one, I can chose recipients and type a subject. When I click on the box to write the text, it won't let me do anything. No cursor appears and I can't use the box. This is a bit of a limitation for an email program! I'm running Windows 7 (all up-to-date). I'm sure I can't be the first person to experience this? Thank you for any help in advance! James

Chosen solution

On the page to which I referred you there are instructions on how to confirm that safe mode is activated. I'm glad it's working now.

Read this answer in context 👍 1

All Replies (5)

amanchesterman
amanchesterman

Could you please close and restart Thunderbird in safe mode: https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

GrimJon
GrimJon Question owner

Thank you for your reply! I've restarted as instructed but can't see any indication that it's in 'safe mode'. Should anything look different?

GrimJon
GrimJon Question owner

BUT... now I can type text into messages!

amanchesterman
amanchesterman

Chosen Solution

On the page to which I referred you there are instructions on how to confirm that safe mode is activated. I'm glad it's working now.

GrimJon
GrimJon Question owner

Thank you. I had one extension called 'ExQuilla for Microsoft Exchange'. I deleted that and now it works.

Thank you for your help.

James