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I can not view message body after updating to version 45. It just states"loading..." in body section.

  • 4 replies
  • 16 have this problem
  • 8 views
  • Last reply by Wayne Mery

gilfly
gilfly

I just updated to Thunderbird version 45, now can download and show message titles & senders, but the body is blank , with a message that states "Loading...". If click for separate window, the same thing...blank body. Suggestions?

I just updated to Thunderbird version 45, now can download and show message titles & senders, but the body is blank , with a message that states "Loading...". If click for separate window, the same thing...blank body. Suggestions?

Chosen solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?
  • Is the mail account IMAP or POP?

Please post back with this information and any other questions you might have.

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All Replies (4)

Matt
Matt
  • Top 10 Contributor

Chosen Solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?
  • Is the mail account IMAP or POP?

Please post back with this information and any other questions you might have.

gilfly
gilfly Question owner

MAtt, After starting Tbird in Safe Mode I am able to read my messages! I closed and re-opened Tbird and can still read my messages. Thank you. Thank you> THANK YOU MATT!!!!!!!

FYI this is regarding a Verizon FIOS account with Verizon email , using POP server.

Matt
Matt
  • Top 10 Contributor

gilfly said

MAtt, After starting Tbird in Safe Mode I am able to read my messages! I closed and re-opened Tbird and can still read my messages.

I wish I knew what happened on those occasions. I know it happens opening in safe mode resets something. But I don't know what.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Do you have the Lightning addon installed? enabled?