Every time I turn off Firefox it says, "We're sorry Fireox had a problem and crashed", but it hasn't crashed.

8 years ago

4/19/16, 10:45 PM

Firefox is not crashing. But every time I turn it off, it says it has crashed.

Answer 1 · 2016-04-19 22:45:35

4/20/16, 12:45 AM

Please take a look anyway;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Answer 2 · 2016-04-19 22:45:35

4/20/16, 7:50 AM

If you use "Clear history when Firefox closes" then try to disable this feature.

Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.