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BT eMail system will not work through Mozilla Firefox v.46b04

Posted

I cannot access BT e-Mail when using Mozilla Firefox (46b04) on my 32-bit Windows 7 system.

I get through to the BT log-in page, enter username and password.

Screen goes grey with central box indicating ' Loading data. Please wait.'

Nothing happens for a while, then screen goes totally white.

Backing out of this page results in a page showing 'Document Expired'....


BT say that the problem is with the browser and advise using Internet Explorer.

The BT eMail system work correctly through Internet Explorer.

I cannot access BT e-Mail when using Mozilla Firefox (46b04) on my 32-bit Windows 7 system. I get through to the BT log-in page, enter username and password. Screen goes grey with central box indicating ' Loading data. Please wait.' Nothing happens for a while, then screen goes totally white. Backing out of this page results in a page showing 'Document Expired'.... BT say that the problem is with the browser and advise using Internet Explorer. The BT eMail system work correctly through Internet Explorer.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • GEPlugin
  • Google Update
  • Shockwave Flash 21.0 r0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

Seburo
  • Top 10 Contributor
  • Moderator
799 solutions 5923 answers

Hi

I use that mail service on Firefox 46.0a2 (2016-03-07) and do not have any problems due to the browser.

I have had similar issues to what you are describing very recently (within the past couple of weeks and I believe this has been due to service issues with BT Mail.

Hi I use that mail service on Firefox 46.0a2 (2016-03-07) and do not have any problems due to the browser. I have had similar issues to what you are describing very recently (within the past couple of weeks and I believe this has been due to service issues with BT Mail.