Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

BT eMail system will not work through Mozilla Firefox v.46b04

  • 1 reply
  • 2 have this problem
  • Last reply by Seburo

more options

I cannot access BT e-Mail when using Mozilla Firefox (46b04) on my 32-bit Windows 7 system.

I get through to the BT log-in page, enter username and password.

Screen goes grey with central box indicating ' Loading data. Please wait.'

Nothing happens for a while, then screen goes totally white.

Backing out of this page results in a page showing 'Document Expired'....

BT say that the problem is with the browser and advise using Internet Explorer.

The BT eMail system work correctly through Internet Explorer.

All Replies (1)

more options


I use that mail service on Firefox 46.0a2 (2016-03-07) and do not have any problems due to the browser.

I have had similar issues to what you are describing very recently (within the past couple of weeks and I believe this has been due to service issues with BT Mail.