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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by offone

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Every time I try to upload pictures to a web location, the browser crashes. Most of the time I can use the "click her to reconnect" button to reconnect to the web site. But sometimes I cannot and must re-establish a connection and traverse back to the transfer page to again try to upload the pictures. The only times I notice a crash is when I upload pictures. most of the time I am uploading from my "scan" file. The crashes happen with jpg files.

All Replies (4)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Requested Reports

bp-defa0dbb-6cfc-4010-841c-b66f62160312 3/12/2016 12:55 PM bp-5606e1b6-fe70-481d-adc4-682d92160217 2/17/2016 9:37 AM bp-c4bfa613-c2e5-40a5-a614-01b982160214 2/14/2016 12:12 PM bp-68ebde59-fdf4-4490-85b6-cb7872160214 2/14/2016 10:15 AM bp-1567d13a-9b80-4ae5-8db3-966972160211 2/11/2016 1:30 PM

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That is a problem with msonsext.dll The application that is using this process: SharePoint Portal Server

Are you using this application?

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I do have the app in my program files, but the last time it was accessed was in 2012. Also can I delete it or do I disable it?