Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Brighthouse Server won't accept my Thunderbird password, so it will frequently not download incoming e-mails to me. I can still get them on Webmail.

Warrenmiller
Warrenmiller
more options

When prompting Thunderbird for new e-mails, I get the message "Sending of password for user hasty@cfl.rr.com did not succeed. Mail server pop-server.cfl.rr.com responded: [IN-USE] account is locked by another session or for maintenance. Try again."

I have talked with Brighhouse, and my mail is getting through to my Webmail account, so they think that it is your problem. What should I do?

When prompting Thunderbird for new e-mails, I get the message "Sending of password for user hasty@cfl.rr.com did not succeed. Mail server pop-server.cfl.rr.com responded: [IN-USE] account is locked by another session or for maintenance. Try again." I have talked with Brighhouse, and my mail is getting through to my Webmail account, so they think that it is your problem. What should I do?

All Replies (1)

amanchesterman
amanchesterman
more options

Is this a POP account? The way a POP mail server works, when a client application (e.g. Thunderbird) connects, it 'locks' the server so that another client can't download mails at the same time. The lock often lasts for a period of time (I think the default used to be 10 minutes) before another connection can be made. How frequently is your Thunderbird checking for mail on the account? Do you have another device (e.g. a tablet or phone) that is also trying to connect at regular intervals?