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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by davidhs

davidhs
davidhs
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Have used FF intensively for long time but since yesterday FF crashes repeatedly, generally a few minutes after opening and apparently at random, eg not connected with opening or closing tabs, and with only sites such as bbc or gmail open. Have tried reinstalling and disabling all add ins, makes no difference. Works perfectly normally until it crashes. Have not made any other changes to the computer,; Chrome and IE still work perfectly

Pls help as I would like to go on using FF

Have used FF intensively for long time but since yesterday FF crashes repeatedly, generally a few minutes after opening and apparently at random, eg not connected with opening or closing tabs, and with only sites such as bbc or gmail open. Have tried reinstalling and disabling all add ins, makes no difference. Works perfectly normally until it crashes. Have not made any other changes to the computer,; Chrome and IE still work perfectly Pls help as I would like to go on using FF

Chosen solution

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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All Replies (4)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

davidhs
davidhs Question owner
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Report ID Date Submitted bp-87e08f8d-7dd8-4c8f-aac7-fbd132160310 10/03/2016 15:51 bp-66620076-efa7-41a0-8469-76f722160310 10/03/2016 14:09 bp-077628fd-35db-4253-a537-fcbe62160310 10/03/2016 14:00 bp-bf93631e-90af-4045-9fed-c75ed2160310 10/03/2016 13:50 bp-bb2b2dbc-37de-4f90-8b5c-4316d2160310 10/03/2016 13:22 bp-377f078a-d618-489f-9ecd-738872160310 10/03/2016 13:06 bp-e02d81a4-09de-41f3-816f-d97562160310 10/03/2016 13:01 bp-8a7e6e1e-d460-4131-83c1-95a252160310 10/03/2016 12:11 bp-9dd91023-ac91-41ff-bae7-b29ad2160310 10/03/2016 11:33 bp-49b6cdb3-6fa7-4b00-b478-26a0b2160310 10/03/2016 11:32 bp-fddfc605-19d5-4aab-87f5-39f462160310 10/03/2016 11:07 bp-86b9a9ad-4669-485a-a110-3a2492160310

philipp
philipp
  • Moderator
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Chosen Solution

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

davidhs
davidhs Question owner
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Thank you.

Trusteer was not actualy installed in Firefox as I had had problems with it some time ago so I only use it with Chrome.

But turning it off has completely eliminated the FF crashing problem.

Will report this to Truteer.