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Thunderbird is stuck on a valid certificate

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by gaxx

gaxx
gaxx
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Hi. Trying to setup an account in Thunderbird. I have to connect to my corporate server. In the process I get a strange situation - Thunderbird asks to "Add a security exception", but in the same windows it says that certificate is valid. "Confirm security exception" button is greyed out, so I can't move from this step. The cert is good, issued by Symantec.

Any workarounds?

Thanks.

Hi. Trying to setup an account in Thunderbird. I have to connect to my corporate server. In the process I get a strange situation - Thunderbird asks to "Add a security exception", but in the same windows it says that certificate is valid. "Confirm security exception" button is greyed out, so I can't move from this step. The cert is good, issued by Symantec. Any workarounds? Thanks.
Attached screenshots

Modified by gaxx

Chosen solution

Inspect the certificate - see the screenshot attached for instructions: Who is the issuer of the cert? What server/domain has the cert been issued for? Please post a screenshot of the Certificate Viewer window.

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What happens when you press Cancel?

gaxx
gaxx Question owner
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When I press Cancel - I get an error like this (see screenshot)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Inspect the certificate - see the screenshot attached for instructions: Who is the issuer of the cert? What server/domain has the cert been issued for? Please post a screenshot of the Certificate Viewer window.

gaxx
gaxx Question owner
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Fixed