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firefox won't direct to my homepage

Posted

I get a message: The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.
I get a message: The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

Additional System Details

Installed Plug-ins

  • Coupons Inc., Coupon Printing FireFox Plugin
  • DIRECTV Player Plugin
  • Provides information about the default web browser
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • SiteAdvisor browser plug-in
  • Octoshape Streaming Services web integration browser plug-in
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • Yahoo! Installer Plug-in provides application installation support
  • iPhoto6

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/Darwin/en-US/

Extensions

  • Cinemas + plus + 0.95.14 (c89e608b8b064d3bb6aa233b13@2e0d60f7b92b4d0899a4a88b.com) (Inactive)
  • FlashMall 0.95.23 (837a165494f7440b8dc6b1ff2bf06@79bf096c24fc443d8b018a.com) (Inactive)
  • McAfee SiteAdvisor 2.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: No;
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove the Cookies" from websites that cause problems. *Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" *http://kb.mozillazine.org/The_page_is_not_redirecting_properly *http://kb.mozillazine.org/Website_report_cookies_are_disabled ---- If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted. *Rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
Crick 0 solutions 4 answers

This problem exists for http://kp.org — Kaiser Permanente.

Log in, then log out and FF messages, "This problem can sometimes be caused by disabling or refusing to accept cookies."

Deleted KP cookies clears the problem for the next log in, but does not solve it. Simply recurs.

Work fine in Chrome.

This problem exists for http://kp.org — Kaiser Permanente. Log in, then log out and FF messages, "This problem can sometimes be caused by disabling or refusing to accept cookies." Deleted KP cookies clears the problem for the next log in, but does not solve it. Simply recurs. Work fine in Chrome.