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Can Thunderbird get my address book(s) from Tiscali (TalkTalk)?

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  • 1 has this problem
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  • Last reply by wentworth

Just installed Thunderbird although all the e-mails came across the address book(s) did not.

Just installed Thunderbird although all the e-mails came across the address book(s) did not.

Chosen solution

The first step is to export your contacts from TalkTalk as a CSV file. Instructions are here: http://help2.talktalk.co.uk/guided-assist/webmail-features/contacts/export-your-contacts/ Once you have the data as a single .csv file on your computer you can import them into Thunderbird with Address Book > Tools > Import. Please understand, though, that addressbooks in different email applications often store data differently. Thunderbird, for example, expects that the name of each contact will be stored as 'first name' and 'last name' -- i.e. 'Jane' and 'Doe' in two separate fields. If TalkTalk stores her name in the same way the import should proceed smoothly, but if TalkTalk stores it as 'Jane Doe' (one field) you will have problems. The import wizard that opens when Thunderbird tries to import a file allows you some choice over how the fields are mapped, but you may do better to: a) download the data from TalkTalk b) open the .csv file in a spreadsheet program and edit the data to match Thunderbird's requirements c) import the data into Thunderbird

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Chosen Solution

The first step is to export your contacts from TalkTalk as a CSV file. Instructions are here: http://help2.talktalk.co.uk/guided-assist/webmail-features/contacts/export-your-contacts/ Once you have the data as a single .csv file on your computer you can import them into Thunderbird with Address Book > Tools > Import. Please understand, though, that addressbooks in different email applications often store data differently. Thunderbird, for example, expects that the name of each contact will be stored as 'first name' and 'last name' -- i.e. 'Jane' and 'Doe' in two separate fields. If TalkTalk stores her name in the same way the import should proceed smoothly, but if TalkTalk stores it as 'Jane Doe' (one field) you will have problems. The import wizard that opens when Thunderbird tries to import a file allows you some choice over how the fields are mapped, but you may do better to: a) download the data from TalkTalk b) open the .csv file in a spreadsheet program and edit the data to match Thunderbird's requirements c) import the data into Thunderbird

Many thanks.