Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

38.5.1 User interface hangs trying to access InBox; can compact InBox and receive messages

JonathanWexler
JonathanWexler
more options

Problem occurred immediately after version update. Mail store located on network drive. Seems okay with dummy mail store on local drive. Happens on all my systems

Network drive seems fine.

Oddly, the compact option works, and I get notifications about received e-mails (but cannot access them) I just see the "Email, Accounts and Advanced Features panel". Other folders work okay.

Jonathan

Confg into follows (I rimmed out the printer setting - too voluminous): 



 Application Basics

   Name: Thunderbird
   Version: 38.5.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
   Profile Folder: Show Folder

             (Network drive)
   Application Build ID: 20151228123010
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.comcast.net:110, plain, passwordCleartext
     OUTGOING: smtp.comcast.net:587, plain, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-42a51c8a-9e6f-4756-9ce7-3b7592160127 (1/27/2016)
   http://crash-stats.mozilla.com/report/index/bp-3fa63829-2a83-4863-a8dc-a6ae32160124 (1/24/2016)
   http://crash-stats.mozilla.com/report/index/bp-193a6f4c-b01a-4f41-95a2-cee752160119 (1/18/2016)
   http://crash-stats.mozilla.com/report/index/bp-12cd773e-9935-440e-a264-c9f8d2160106 (1/5/2016)
   http://crash-stats.mozilla.com/report/index/bp-7b19d850-2b51-49ba-b5c1-661b22151229 (12/28/2015)

 Extensions
   gContactSync, 2.0.9, false, gContactSync@pirules.net

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 46ede64d-73b2-4691-b304-4b5d565527f
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1455019737
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 149438954
     plugin.importedState: true
     plugins.update.notifyUser: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 9.18.10.3293
     Driver Date: 9-3-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
Problem occurred immediately after version update. Mail store located on network drive. Seems okay with dummy mail store on local drive. Happens on all my systems Network drive seems fine. Oddly, the compact option works, and I get notifications about received e-mails (but cannot access them) I just see the "Email, Accounts and Advanced Features panel". Other folders work okay. Jonathan Confg into follows (I rimmed out the printer setting - too voluminous): Application Basics Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder: Show Folder (Network drive) Application Build ID: 20151228123010 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) mail.comcast.net:110, plain, passwordCleartext OUTGOING: smtp.comcast.net:587, plain, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-42a51c8a-9e6f-4756-9ce7-3b7592160127 (1/27/2016) http://crash-stats.mozilla.com/report/index/bp-3fa63829-2a83-4863-a8dc-a6ae32160124 (1/24/2016) http://crash-stats.mozilla.com/report/index/bp-193a6f4c-b01a-4f41-95a2-cee752160119 (1/18/2016) http://crash-stats.mozilla.com/report/index/bp-12cd773e-9935-440e-a264-c9f8d2160106 (1/5/2016) http://crash-stats.mozilla.com/report/index/bp-7b19d850-2b51-49ba-b5c1-661b22151229 (12/28/2015) Extensions gContactSync, 2.0.9, false, gContactSync@pirules.net Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.5.1 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 257.21 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 46ede64d-73b2-4691-b304-4b5d565527f network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455019737 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 149438954 plugin.importedState: true plugins.update.notifyUser: true Graphics Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 9.18.10.3293 Driver Date: 9-3-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.17568) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

Chosen solution

Yikes - after at least a dozen fails (including rebooting everything imaginable) it started working again. Nothing I did brought it back. No explanation.

Read this answer in context 👍 0

All Replies (1)

JonathanWexler
JonathanWexler Question owner
more options

Chosen Solution

Yikes - after at least a dozen fails (including rebooting everything imaginable) it started working again. Nothing I did brought it back. No explanation.