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How do I enable Adome Primetime so as to be able to watch DRM content (e.g. Netflix) with Firefox?

Posted

I keep Firefox up to date, and have 44 installed. For the first time, Adobe's Primetime CDM will not install or load, although my add-ons page keeps telling me it will be installed shortly. The Mozilla support pages tell me how to disable it; but what can I do to make it work?

(While Firefox DRM viewing is not available to me, I use Chrome with no problem whatever; but I'd rather Firefox were my default browser.)

I keep Firefox up to date, and have 44 installed. For the first time, Adobe's Primetime CDM will not install or load, although my add-ons page keeps telling me it will be installed shortly. The Mozilla support pages tell me how to disable it; but what can I do to make it work? (While Firefox DRM viewing is not available to me, I use Chrome with no problem whatever; but I'd rather Firefox were my default browser.)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 20.0 r0
  • 5.1.41212.0

Application

  • Firefox 44.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AVG Web TuneUp 4.2.5.376 (avg@toolbar)
  • Diagnostics for Adblock Plus 1.3.1 (abpwatcher@adblockplus.org)
  • Disable WebRTC 1.0.11 (jid1-5Fs7iTLscUaZBgwr@jetpack)
  • FlashGot 1.5.6.12.1-signed ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Ghostery 5.4.10 (firefox@ghostery.com)
  • IDM integration 6.25.11 (mozilla_cc2@internetdownloadmanager.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0f31
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 09051025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
615 solutions 5128 answers

Your system details show that you have a user.js file located in your Firefox profile. Sometimes this is a legitimate file, but other times it can be caused by malware and interfere with the update process.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


For the meantime, you may be interested in downloading Microsoft Silverlight to view DRM content.

Your system details show that you have a <code>user.js</code> file located in your Firefox profile. Sometimes this is a legitimate file, but other times it can be caused by malware and interfere with the update process. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us! ---- For the meantime, you may be interested in downloading [https://www.microsoft.com/silverlight/ Microsoft Silverlight] to view DRM content.

Modified by Wesley Branton

Question owner

On my Windows 10 system I have MalwareBytes Anti-Malware (Premium) and Hitman Pro and MS Silverlight installed and I keep them up-to-date.

No malware of any sort has been detected in a long time ... well before I encountered any problem trying to get Adobe's Primetime CDM updated ... a problem which only started with Firefox 44.

Silverlight does not serve as an alternative for viewing DRM. It offers no resolution to Firefox shortcomings.

Netflix simply stalls and browser says "Firefox is installing components needed ... Please try again later." So I switch to Chrome, and everything works just fine.

On my Windows 10 system I have MalwareBytes Anti-Malware (Premium) and Hitman Pro and MS Silverlight installed and I keep them up-to-date. No malware of any sort has been detected in a long time ... well before I encountered any problem trying to get Adobe's Primetime CDM updated ... a problem which only started with Firefox 44. Silverlight does not serve as an alternative for viewing DRM. It offers no resolution to Firefox shortcomings. Netflix simply stalls and browser says "Firefox is installing components needed ... Please try again later." So I switch to Chrome, and everything works just fine.
Wesley Branton
  • Top 10 Contributor
615 solutions 5128 answers

Can you please try downloading Firefox again from the Mozilla website?

Can you please try downloading Firefox again from [https://www.mozilla.org/en-US/firefox/all/#en-US the Mozilla website]?

Question owner

Downloaded and updated from 44 to 44.0.1 to 44.0.2 over the past 36 hours ... but still nothing helps get Primetime CDM installed.

Downloaded and updated from 44 to 44.0.1 to 44.0.2 over the past 36 hours ... but still nothing helps get Primetime CDM installed.
Wesley Branton
  • Top 10 Contributor
615 solutions 5128 answers

I am still concerned that you have that user.js file on your Firefox, as it has been known to cause issues similar to this. Please try the following steps to remove the file:

  1. Enter about:support in the Firefox address bar
  2. Click the Show Folder button in the Profile Folder section of the Application Basics table
  3. Close Firefox
  4. Rename the user.js file to user.js.old

Once you rename the file, it will have the same effect as deleting if from your system. Then check to see if Adobe Primetime will install on your system.

I am still concerned that you have that <code>user.js</code> file on your Firefox, as it has been known to cause issues similar to this. Please try the following steps to remove the file: #Enter <code>about:support</code> in the Firefox address bar #Click the ''Show Folder'' button in the ''Profile Folder'' section of the ''Application Basics'' table #Close Firefox #Rename the <code>user.js</code> file to <code>user.js.old</code> Once you rename the file, it will have the same effect as deleting if from your system. Then check to see if Adobe Primetime will install on your system.

Question owner

30 hours after this "fix" and Adobe Primetime still does not install. In contrast, Cisco's OpenH264 Video Codec was re-installed again; it happens after every Firefox update.

30 hours after this "fix" and Adobe Primetime still does not install. In contrast, Cisco's OpenH264 Video Codec was re-installed again; it happens after every Firefox update.
Wesley Branton
  • Top 10 Contributor
615 solutions 5128 answers

We are very sorry for any inconvenience that this issue is causing you and we will work hard to find a solution for your issue.

Sometimes a corrupt pluginreg.dat file causes issues with installing and updating Firefox plugins. Using the steps listed in my recent message, please navigate to your profile folder and rename the pluginreg.dat file to pluginreg.dat.old.

When you restart Firefox, it will rebuild the database that tells Firefox what plugins you have installed. This may allow your computer to download Adobe Primetime.

We are very sorry for any inconvenience that this issue is causing you and we will work hard to find a solution for your issue. Sometimes a corrupt <code>pluginreg.dat</code> file causes issues with installing and updating Firefox plugins. Using the steps listed in my recent message, please navigate to your profile folder and rename the <code>pluginreg.dat</code> file to <code>pluginreg.dat.old</code>. When you restart Firefox, it will rebuild the database that tells Firefox what plugins you have installed. This may allow your computer to download Adobe Primetime.

Question owner

Nope ... seems to make no difference. Cisco's OpenH264 Video Codec re-installs with no apparent problem, but still no installation of Adobe's Primetime.

Nope ... seems to make no difference. Cisco's OpenH264 Video Codec re-installs with no apparent problem, but still no installation of Adobe's Primetime.