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Secure Connection Failed

Posted

Hi,

I'm having problems accessing a site.

" Secure Connection Failed

An error occurred during a connection to wow.corp.vodafone.pt. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

"

Is there a way to add this site as an exception? This site is 100% trustable.

Thanks.

Hi, I'm having problems accessing a site. " Secure Connection Failed An error occurred during a connection to wow.corp.vodafone.pt. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. " Is there a way to add this site as an exception? This site is 100% trustable. Thanks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • FortiClient SSLVPN CacheCleaner Firefox Plugin
  • FortiClient SSLVPN CacheCleanerEx Firefox Plugin
  • FortiClient SSLVPN Tunnel Service Firefox Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

More Information

guigs 1072 solutions 11697 answers

I understand that the site is giving an insecure connection error. Please first try these troubleshooting steps: Secure connection failed and Firefox did not connect

However as a side note, I was also not able to connect to this domain.

I understand that the site is giving an insecure connection error. Please first try these troubleshooting steps: [[Troubleshoot the "Secure Connection Failed" error message]] However as a side note, I was also not able to connect to this domain.
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159964 answers

The server needs to update their security as soon as possible.

Did this ever work in Firefox?

The server needs to update their security as soon as possible. *https://www.ssllabs.com/ssltest/analyze.html?d=wow.corp.vodafone.pt Did this ever work in Firefox?

Helpful Reply

Hi, thanks for your reply. Yes. I'm running FF 44.0. My work mate is running 43.0 and he can enter that website. However, he had changed some flags under about:config but don't know wich ones. I've tried a few changes too, but none of them worked. Some other users around web reported this problem related with antivirus. I'm using windows defender and FortiClient AV.

Let me know if you have any clue about this issue.

Thanks.

Hi, thanks for your reply. Yes. I'm running FF 44.0. My work mate is running 43.0 and he can enter that website. However, he had changed some flags under about:config but don't know wich ones. I've tried a few changes too, but none of them worked. Some other users around web reported this problem related with antivirus. I'm using windows defender and FortiClient AV. Let me know if you have any clue about this issue. Thanks.

Question owner

guigs said

I understand that the site is giving an insecure connection error. Please first try these troubleshooting steps: Secure connection failed and Firefox did not connect However as a side note, I was also not able to connect to this domain.

I've tried those trobleshooting steps changing a few flags in about:config. Didn't worked for me...

Thanks for your reply.

''guigs [[#answer-836826|said]]'' <blockquote> I understand that the site is giving an insecure connection error. Please first try these troubleshooting steps: [[Troubleshoot the "Secure Connection Failed" error message]] However as a side note, I was also not able to connect to this domain. </blockquote> I've tried those trobleshooting steps changing a few flags in about:config. Didn't worked for me... Thanks for your reply.
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159964 answers

Helpful Reply

I also get that error same as Rachel guigs', so it is likely an incompatibility between Firefox and that server and not a problem on your site. This server only supports weak RC4 cipher suites and SSL3 that have been deprecated in current Fx releases.

An additional problem is that the server isn't sending all required intermediate certificates, so you will get an untrusted message because of that.

A screenshot made with Firefox 30

I also get that error same as Rachel ''guigs', so it is likely an incompatibility between Firefox and that server and not a problem on your site. This server only supports weak RC4 cipher suites and SSL3 that have been deprecated in current Fx releases. An additional problem is that the server isn't sending all required intermediate certificates, so you will get an untrusted message because of that. A screenshot made with Firefox 30

Question owner

Hi all. After reading the same solution around a few dozens of sites ( avast conflict) I resolved this issue installing avast. Thanks.

Hi all. After reading the same solution around a few dozens of sites ( avast conflict) I resolved this issue '''installing '''avast. Thanks.
PLP 0 solutions 22 answers

I also face this issue.

First it started at my work place. I thought the site is blocked by my IT dept. However, I could access it through IE. It is on Win 7 Ent. It was a few FF editions back (currently 45, happened about 4-6 weeks ago)

Today it started happening at my home as well. Windows 10 Pro. FF 45.

Site is https://egov.uscis.gov/casestatus/mycasestatus.do

If you go to uscis.gov and want to check status case that's where the problem starts.

I also face this issue. First it started at my work place. I thought the site is blocked by my IT dept. However, I could access it through IE. It is on Win 7 Ent. It was a few FF editions back (currently 45, happened about 4-6 weeks ago) Today it started happening at my home as well. Windows 10 Pro. FF 45. Site is https://egov.uscis.gov/casestatus/mycasestatus.do If you go to uscis.gov and want to check status case that's where the problem starts.
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159964 answers

No problem her with the egov.uscis.gov website.

Certificate issued by: Symantec Class 3 Secure Server CA - G4

If you can't inspect the certificate via Advanced (I Understand the Risks) then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx).

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.

No problem her with the egov.uscis.gov website. *https://egov.uscis.gov/casestatus/landing.do Certificate issued by: Symantec Class 3 Secure Server CA - G4 ----- If you can't inspect the certificate via Advanced (I Understand the Risks) then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate: *<b>chrome://pippki/content/exceptionDialog.xul</b> In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx). *retrieve the certificate via the "Get certificate" button *click the "View..." button to inspect the certificate in the Certificate Viewer You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.