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Tag state not being saved on IMAP server

  • 1 reply
  • 3 have this problem
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  • Last reply by Matt

stephens123
stephens123
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I am using an IMAP server from Network Solutions and although I can successfully tag messages in Thunderbird, the color highlights from those tagged messages disappear each time I download new mail. So, it appears that the tagging is not getting saved on the mail server. Any recommendations on how to root cause this issue?

Thanks

I am using an IMAP server from Network Solutions and although I can successfully tag messages in Thunderbird, the color highlights from those tagged messages disappear each time I download new mail. So, it appears that the tagging is not getting saved on the mail server. Any recommendations on how to root cause this issue? Thanks

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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tagging is problematical. Thunderbird knows that some servers do not support it, and should be storing the information in the MSF file for the account is the server does not support tagging.

So it should not disappear on syncing mail, but it will not transfer to another computer if the server does not support tagging, and if you run utilities like Thunderfix the file (MSF) will be deleted thus loosing this information.