Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

Subfolders in grey and cann't sent emails to these

Martybhoy1

In my folder the subfolders have become grey and I can no longer put actioned emails into. Screen shot attached

In my folder the subfolders have become grey and I can no longer put actioned emails into. Screen shot attached

All Replies (5)

There is no screenshot.

What is the account type - POP or IMAP? Who is your email provider?

I am not very computer literate but I believe mail is imap. If that makes sense

When you do login to your account via webmail, what is the status of those folders on the server?