Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Contents of inbox have vanished. Other account is fine

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Wayne Mery

Bryan.M
Bryan.M
more options

When I left the computer yesterday I still had numerous messages in the INBOX - but i could not access or read the messages. This morning all of the files have gone - not sure what has gone on now.

The question is - whether there is an inherent issue which will resurface... Virus software hasn't found anything.

I have done the Fix folder as suggested but that did not show anything.

Thanks

When I left the computer yesterday I still had numerous messages in the INBOX - but i could not access or read the messages. This morning all of the files have gone - not sure what has gone on now. The question is - whether there is an inherent issue which will resurface... Virus software hasn't found anything. I have done the Fix folder as suggested but that did not show anything. Thanks

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

What is your AV software?

Make certain it EXCLUDES your Thunderbird profile directory. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Results?

Bryan.M
Bryan.M Question owner
more options

As I say I have decided to cut my losses... I have used thunderbird for more than a year and it has worked fine. But the new email provider has allowed transfer of files etc so not a problem now. I have not changed anything recently - same virus software..

Thanks for your email

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Ah - this is a duplicate of https://support.mozilla.org/en-US/questions/1105298, so all conversation should happen there. Closing this topic.