Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks disappeared. Wont Restore. Unable to process the backup file message. not computer savy

  • No replies
  • 2 have this problem
  • 28 views
UnableToProcess
UnableToProcess
more options

My bookmarks disappeared. They won't restore. I can see the past files but get a "Unable to process the backup file." message when I try. They also won't save new bookmarks. I've checked out the articles on here regarding "Unable to process the backup file" and I either don't understand them or it hasn't worked. What is happening?

My bookmarks disappeared. They won't restore. I can see the past files but get a "Unable to process the backup file." message when I try. They also won't save new bookmarks. I've checked out the articles on here regarding "Unable to process the backup file" and I either don't understand them or it hasn't worked. What is happening?