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firefox (mac) freezes until I press command+tab.

Posted

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all plugins/add-ons, but still no success. Every other program and browser work. Only Firefox is having this problem. Please help me fix. Thanks.

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all plugins/add-ons, but still no success. Every other program and browser work. Only Firefox is having this problem. Please help me fix. Thanks.

Chosen solution

Never mind, I found my own solution. I imported bookmarks, etc from Firefox into Safari. Saved bookmarks as an HTML file from Safari (if you can save the bookmarks in Firefox that's better, but I couldn't since Firefox was frozen). Then AppZapped Firefox (uninstalled) and downloaded Firefox again and reinstalled it. Then I imported the bookmarks I had saved. Everything is working fine now.

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Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

I should've also mentioned that I started in Safe Mode and still have the same issue.

I should've also mentioned that I started in Safe Mode and still have the same issue.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

And the Computer in safe mode?

And the Computer in safe mode?

Question owner

Yes, I started the computer in safe mode.

Yes, I started the computer in safe mode.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Is there a way to run the computers diagnostics? Do so. I've called the big guys to help you. Good luck.

Is there a way to run the computers diagnostics? Do so. I've called the big guys to help you. Good luck.

Question owner

I have no idea how to run diagnostics. It's a mac desktop.

I have no idea how to run diagnostics. It's a mac desktop.

Question owner

Can mozilla staff help me?

Can mozilla staff help me?

Chosen Solution

Never mind, I found my own solution. I imported bookmarks, etc from Firefox into Safari. Saved bookmarks as an HTML file from Safari (if you can save the bookmarks in Firefox that's better, but I couldn't since Firefox was frozen). Then AppZapped Firefox (uninstalled) and downloaded Firefox again and reinstalled it. Then I imported the bookmarks I had saved. Everything is working fine now.

Never mind, I found my own solution. I imported bookmarks, etc from Firefox into Safari. Saved bookmarks as an HTML file from Safari (if you can save the bookmarks in Firefox that's better, but I couldn't since Firefox was frozen). Then AppZapped Firefox (uninstalled) and downloaded Firefox again and reinstalled it. Then I imported the bookmarks I had saved. Everything is working fine now.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.