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How do I restore a sync backup?

Posted

I had to reset my computer. I have now reinstalled Firefox and would like to restore bookmarks from a Sync backup I did before. Is there a way to do that?

I had to reset my computer. I have now reinstalled Firefox and would like to restore bookmarks from a Sync backup I did before. Is there a way to do that?

Chosen solution

When resetting Sync password, all data have been erased from your account, as mentioned during the reset process as well as in the KB article. If you do not have any other backup, your data are lost.

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More Information

Michal Stanke
  • Moderator
182 solutions 990 answers

Just connect your Firefox to your Sync account. How do I set up Sync on my computer?

Just connect your Firefox to your Sync account. [[How do I set up Sync on my computer?]]

Question owner

I did that, but it doesn't work. I also tried pressing the sync button but apparently it saves the blank firefox bookmarks instead of restoring the old ones.

I did that, but it doesn't work. I also tried pressing the sync button but apparently it saves the blank firefox bookmarks instead of restoring the old ones.
Michal Stanke
  • Moderator
182 solutions 990 answers

Haven't you restored your Sync password?

Do you have any backup before reinstalling your computer?

Haven't you restored your Sync password? Do you have any backup before reinstalling your computer?

Question owner

Yes, I restored my sync password before connecting after I had reset my computer. I have no backup of my bookmarks.

Yes, I restored my sync password before connecting after I had reset my computer. I have no backup of my bookmarks.
Michal Stanke
  • Moderator
182 solutions 990 answers

Chosen Solution

When resetting Sync password, all data have been erased from your account, as mentioned during the reset process as well as in the KB article. If you do not have any other backup, your data are lost.

When resetting Sync password, all data have been erased from your account, as mentioned during the reset process as well as in the [https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information KB article]. If you do not have any other backup, your data are lost.

Question owner

Okay, thank you anyway.

Okay, thank you anyway.