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Firefox won't load web pages or connect to the internet

  • 4 replies
  • 6 have this problem
  • 99 views
  • Last reply by Mcq48

Mcq48
Mcq48

I had an update recently on the 23rd and clicked update and since then firefox won't connect to the internet or display webpages. I have cleared cache and cookies, I have reset firefox, I have un-installed and deleted everything and installed a new clean install, I have updated java and flash player, I have tried to setup Sync but firefox says I am not connected to the internet, I have disabled and turned off all firewalls and anti virus and repeated previous steps for un-install and re-install and nothing works.

I have went to command prompt and reset my ipconfig and flushed DNS servers I have access to every other web based program from world of warcraft to internet explorer (which I am being forced to use in the short term while waiting to get firefox fixed. I can't even do a system restore cos for some reason It won't work and all the previous restore points have disappeared :S

I really would like some help on this matter as I am quite proficient at this sort of thing but this is baffling me... even trying to figure out how to register an account to ask this question was surprisingly difficult.

I had an update recently on the 23rd and clicked update and since then firefox won't connect to the internet or display webpages. I have cleared cache and cookies, I have reset firefox, I have un-installed and deleted everything and installed a new clean install, I have updated java and flash player, I have tried to setup Sync but firefox says I am not connected to the internet, I have disabled and turned off all firewalls and anti virus and repeated previous steps for un-install and re-install and nothing works. I have went to command prompt and reset my ipconfig and flushed DNS servers I have access to every other web based program from world of warcraft to internet explorer (which I am being forced to use in the short term while waiting to get firefox fixed. I can't even do a system restore cos for some reason It won't work and all the previous restore points have disappeared :S I really would like some help on this matter as I am quite proficient at this sort of thing but this is baffling me... even trying to figure out how to register an account to ask this question was surprisingly difficult.

Chosen solution

philipp said

hi, please go into the programs section of your system control panel and uninstal nvidia forceware network access manager in case you have that present. Connectivity or crashing issues after Firefox 43 update

SWEET!!! I just tried this and it worked like a charm :D wonder why this hasn't been brought to peoples attention by now but ah well at least its sorted thanks again :D

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All Replies (4)

FredMcD
FredMcD

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Mcq48
Mcq48 Question owner

FredMcD said

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

I've tried altering the proxy settings from no proxy to auto detect and it still won't connect and when I tried to use sync it said there was no internet connection available.

I have since un-installed firefox and re-installed firefox 37 and then updated to 43.01 and it works fine but if I update to firefox 43.02 it is back to the same problem and won't recognise the internet connection...

philipp
philipp
  • Moderator

hi, please go into the programs section of your system control panel and uninstal nvidia forceware network access manager in case you have that present.

Connectivity or crashing issues after Firefox 43 update

Mcq48
Mcq48 Question owner

Chosen Solution

philipp said

hi, please go into the programs section of your system control panel and uninstal nvidia forceware network access manager in case you have that present. Connectivity or crashing issues after Firefox 43 update

SWEET!!! I just tried this and it worked like a charm :D wonder why this hasn't been brought to peoples attention by now but ah well at least its sorted thanks again :D