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Firefox crashes

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  • Last reply by DavidSorge

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After a forced stop of my computer Firefox could not be started again. I am afraid of downloading this browser again for then I am afraid that all my bookmarks will be gone

I found this crash report of october 27, 2015 but the problem staerted only yesterday december 24, 2015 Crash-ID: bp-2bd49db9-d7d8-4b04-bfe1-170bb2151027

"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted"

Chosen solution

Which ever Windows you are using find the directions to show your Hidden Files. In 10 you open explore and click the view tab. You will find a check box in the ribbon. Check the box. DO NOT DO ANYTHING EXCEPT VIEW THESE FILES. The one exception is right click on PROFILES and select copy. I created a sub-folder in Documents and named it Firefox. Open that folder and right click in the blank space and select paste. You now have a backup copy of your which profile. Backups are stored in that File. This is what the address of the folder should look like:

 "C:\Documents and Settings\XXXX\Application Data\Mozilla\Firefox\Profiles", where XXXX is your user name.

When you reload Firefox the profile should remain intact. But if something goes wrong you have a backup. Hope this helps

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Chosen Solution

Which ever Windows you are using find the directions to show your Hidden Files. In 10 you open explore and click the view tab. You will find a check box in the ribbon. Check the box. DO NOT DO ANYTHING EXCEPT VIEW THESE FILES. The one exception is right click on PROFILES and select copy. I created a sub-folder in Documents and named it Firefox. Open that folder and right click in the blank space and select paste. You now have a backup copy of your which profile. Backups are stored in that File. This is what the address of the folder should look like:

 "C:\Documents and Settings\XXXX\Application Data\Mozilla\Firefox\Profiles", where XXXX is your user name.

When you reload Firefox the profile should remain intact. But if something goes wrong you have a backup. Hope this helps