Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

wginder
wginder
more options

firefox does not get past the mozilla crash report menu and crashes during it some times other wise it crashes if any button is clicked and returns to the crash report. running XP64 it was working untile saturday night when I upgraded then it crashed almost emediatly. it will not startup at all. I have tried every suggested fix nothing works. what do I do next?

w ginder

firefox does not get past the mozilla crash report menu and crashes during it some times other wise it crashes if any button is clicked and returns to the crash report. running XP64 it was working untile saturday night when I upgraded then it crashed almost emediatly. it will not startup at all. I have tried every suggested fix nothing works. what do I do next? w ginder

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: