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Firefox was working FINE yesterday and it auto-updated and now every time I load the website it crashes immediately, even in safe mode. Help please?

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I have tried the following- refreshed firefox uninstalled/reinstalled firefox safe mode removed malwarebytes program because of it working for another person ran my spyware, zero results returned

Chrome is working fine. Everything else is fine. Firefox had no issues until it auto updated last night. I can't submit a crash report because every time it asks me I say yes and then it tells me 'problem submitting report'

Chosen solution

That looks like a problem with the NVIDIA Network Access Manager.

  • bp-db6d3841-b1a5-49b3-b0bf-4bdac2151222

There is a Firefox 43.0.2 release scheduled to block this NVIDIA driver that you can try to install via this website:

Otherwise you can check in the the Windows Control Panel if you can find "NVIDIA Network Access Manager" or "NVIDIA ForceWare Network Manager" and uninstall this software.

Read this answer in context 👍 1

All Replies (14)

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Nothing changed. Report details and there was all of this:

AdapterDeviceID: 0x0849 AdapterDriverVersion: 9.18.13.1106 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 5313945600 AvailablePhysicalMemory: 1367674880 AvailableVirtualMemory: 3807637504 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 47710208 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1450563193 EMCheckCompatibility: true Email: orrinscanlan@outlook.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450476867 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0849, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.1106 DWrite? DWrite+ D2D1.1? D2D1.1- D2D? D2D1.1V? D2D1.1V- D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 43676 StartupTime: 1450563177 SystemMemoryUsePercentage: 67 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3966,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":107,"stepping":2,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":1900,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"6.0","servicePackMajor":2,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"ST3250310AS","revision":"3.AAF"},"binary":{"model":"ST3250310AS","revision":"3.AAF"},"system":{"model":"ST3250310AS","revision":"3.AAF"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce 8200","vendorID":"0x10de","deviceID":"0x0849","subsysID":"00000000","RAM":128,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.1106","driverDate":"1-18-2013","GPUActive":true}],"monitors":[{"screenWidth":1360,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":40960,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16463,"resetDate":16788},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16787,"updateDay":16787},"activePlugins":[{"name":"QuickTime Plug-in 7.7.6","version":"7.7.6.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16573},{"name":"QuickTime Plug-in 7.7.6","version":"7.7.6.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16573},{"name":"QuickTime Plug-in 7.7.6","version":"7.7.6.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-aac","audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":16573},{"name":"QuickTime Plug-in 7.7.6","version":"7.7.6.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16573},{"name":"QuickTime Plug-in 7.7.6","version":"7.7.6.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16573},{"name":"Adobe Acrobat","version":"10.1.15.11","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.15","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16612},{"name":"VLC Web Plugin","version":"2.2.0.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16493},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16771},{"name":"NVIDIA 3D Vision","version":"7.17.13.1106","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":15723},{"name":"NVIDIA 3D VISION","version":"7.17.13.1106","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":15723},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Java(TM) Platform SE 6 U37","version":"6.0.370.6","description":"Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;jpi-version=1.6.0_37","application/x-java-bean;jpi-version=1.6.0_37","application/x-java-vm-npruntime"],"updateDay":15607},{"name":"Java Deployment Toolkit 6.0.370.6","version":"6.0.370.6","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":15607},{"name":"Shockwave for Director","version":"12.1.2.152","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16220},{"name":"Shockwave for Director","version":"12.1.3.153","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16245},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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It doesn't let me send crash reports. I try and it says there was a problem sending it. I can't keep Firefox open long enough to click anything or type anything into the address bar before it closes and the crash reporter pops up. It only stopped working after the update.

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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.



Did you try Windows Safe Mode?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

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Uninstalling it fresh and reinstalling, I open it and it gives me the crash reporter immediately. I'll try safe mode but nothing else has worked. Would really like to figure this out.

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I went into my firefox folder under crash reports it said 'last crash' and this number showed 1450767534 then I went to submits and it showed this:

[12/18/15 12:50:14] Crash report submission failed: A connection with the server could not be established [12/18/15 12:50:26] Crash report submission failed: A connection with the server could not be established [12/18/15 12:50:40] Crash report submission failed: A connection with the server could not be established [12/18/15 12:51:05] Crash report submission failed: A connection with the server could not be established [12/18/15 14:11:18] Crash report submission failed: A connection with the server could not be established [12/18/15 20:53:43] Crash report submission failed: A connection with the server could not be established [12/18/15 20:53:54] Crash report submission failed: A connection with the server could not be established [12/18/15 20:54:04] Crash report submission failed: A connection with the server could not be established [12/18/15 20:54:14] Crash report submission failed: A connection with the server could not be established [12/18/15 20:57:58] Crash report submission failed: A connection with the server could not be established [12/18/15 21:04:25] Crash report submission failed: A connection with the server could not be established [12/19/15 02:05:28] Crash report submission failed: A connection with the server could not be established [12/21/15 22:59:11] Crash report submission failed: A connection with the server could not be established

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Start your Computer in safe mode with networking. Then start Firefox. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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It lets me see the list of crash reports before it instantly closes and gives me the crash notice. In safe mode on my computer.

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Are you able to open the Profile Manager and create a new profile?

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

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I could access the profile manager, made a new profile, tried the shortcut and opening it. It opens then immediately crash reports.

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I was able to get a shot of the reports before it crashed again. Never have time to click them.

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Chosen Solution

That looks like a problem with the NVIDIA Network Access Manager.

  • bp-db6d3841-b1a5-49b3-b0bf-4bdac2151222

There is a Firefox 43.0.2 release scheduled to block this NVIDIA driver that you can try to install via this website:

Otherwise you can check in the the Windows Control Panel if you can find "NVIDIA Network Access Manager" or "NVIDIA ForceWare Network Manager" and uninstall this software.

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YOU ARE MY HERO, THANK YOU. It worked! This was such a pain not having firefox. I removed the network manager. Thank you to everyone else who replied too and tried to help me. Merry Christmas and God bless!