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mozilla firefox shut down unexpectedly when i use yahoo mail

  • 14 replies
  • 3 have this problem
  • 272 views
  • Last reply by FredMcD

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i have 15 days now, when i use Yahoo! mail to my computers (two different laptop in different places), Mozilla stop responding for 1-3 seconds and after shut down unexpectedly (without my permission). Always give me a window that Mozilla have a problem and must shut down and sometimes told me that is plugin container problem (5% of all closes). I restart Mozilla many times and always make the same... but ONLY when i use Yahoo! mail. For example if i try to delete email, browse between folders in my email or try to write new message, Mozilla can close unexpectedly ! I don't have this proble in every other page on internet !

I make all the suggestions that i find in forums like new drivers for my vga card, clean cookies, re-install Mozilla but the problem still here and it's about ONLY for Yahoo! mail

Somebody can help me because i'm tired with this !

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

Read this answer in context 👍 1

All Replies (14)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

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i do it because i read many forums about this...make the same Yahoo! mail to Mozilla even is in safe mode...

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Βασικά εφαρμογής


Όνομα: Firefox Έκδοση: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 2 pending crashes in the given time range)

Επεκτάσεις


Γραφικά


Έκδοση οδηγού: 6.14.10.4497 Επιτάχυνση γραφικών GPU: 0/1 Basic (OMTC) Δεν υποστηρίζεται από τον οδηγό της κάρτας γραφικών σας. Αναβαθμίστε τον οδηγό γραφικών σε έκδοση 6.1400.1000.5218 ή νεότερη. Ημερομηνία οδηγού: 2-7-2006 Οδηγοί προσαρμογέα: ialmrnt5 Περιγραφή προσαρμογέα: Mobile Intel(R) 945GM Express Chipset Family Asynchronous Pan/Zoom: none Direct2D ενεργό: Δεν υποστηρίζεται από τον οδηγό της κάρτας γραφικών σας. Αναβαθμίστε τον οδηγό γραφικών σε έκδοση 6.1400.1000.5218 ή νεότερη. DirectWrite ενεργό: false (0.0.0.0) GPU #2 Ενεργή: false ID Κατασκευαστή: 0x8086 ID συσκευής: 0x27a2 RAM προσαρμογέα: Unknown Subsys ID: 00000000 Supports Hardware H264 Decoding: false WebGL Renderer: Δεν υποστηρίζεται από τον οδηγό της κάρτας γραφικών σας. Αναβαθμίστε τον οδηγό γραφικών σε έκδοση 6.1400.1000.5218 ή νεότερη. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Σημαντικές τροποποιημένες προτιμήσεις


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: https://gr-mg42.mail.yahoo.com/neo/b/launch?.rand=cptejjcdb1flt browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.direct2d.disabled: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x27a2 gfx.driver-init.driverVersion: 6.14.10.4497 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: false gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1448720091 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1450104823 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1449507991 places.history.expiration.transient_current_max_pages: 26617 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_hp_psc_1100_series.print_bgcolor: false print.printer_hp_psc_1100_series.print_bgimages: false print.printer_hp_psc_1100_series.print_duplex: -437918235 print.printer_hp_psc_1100_series.print_edge_bottom: 0 print.printer_hp_psc_1100_series.print_edge_left: 0 print.printer_hp_psc_1100_series.print_edge_right: 0 print.printer_hp_psc_1100_series.print_edge_top: 0 print.printer_hp_psc_1100_series.print_evenpages: true print.printer_hp_psc_1100_series.print_in_color: true print.printer_hp_psc_1100_series.print_margin_bottom: 0.5 print.printer_hp_psc_1100_series.print_margin_left: 0.5 print.printer_hp_psc_1100_series.print_margin_right: 0.5 print.printer_hp_psc_1100_series.print_margin_top: 0.5 print.printer_hp_psc_1100_series.print_oddpages: true print.printer_hp_psc_1100_series.print_orientation: 0 print.printer_hp_psc_1100_series.print_page_delay: 50 print.printer_hp_psc_1100_series.print_paper_data: 9 print.printer_hp_psc_1100_series.print_paper_height: 11,00 print.printer_hp_psc_1100_series.print_paper_name: print.printer_hp_psc_1100_series.print_paper_size_type: 0 print.printer_hp_psc_1100_series.print_paper_size_unit: 1 print.printer_hp_psc_1100_series.print_paper_width: 8,50 print.printer_hp_psc_1100_series.print_resolution: -437918235 print.printer_hp_psc_1100_series.print_reversed: false print.printer_hp_psc_1100_series.print_scaling: 1,00 print.printer_hp_psc_1100_series.print_shrink_to_fit: true print.printer_hp_psc_1100_series.print_to_file: false print.printer_hp_psc_1100_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1100_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1100_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1100_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1448727778

Important Locked Preferences


JavaScript


Incremental GC: true

Προσιτότητα


Ενεργοποιήθηκε: false Να μην επιτρέπεται η προσιτότητα: 0

Εκδόσεις βιβλιοθήκης


NSPR Αναμενόμενη ελάχιστη έκδοση: 4.10.10 Έκδοση σε χρήση: 4.10.10

NSS Αναμενόμενη ελάχιστη έκδοση: 3.19.4 Basic ECC Έκδοση σε χρήση: 3.19.4 Basic ECC

NSSSMIME Αναμενόμενη ελάχιστη έκδοση: 3.19.4 Basic ECC Έκδοση σε χρήση: 3.19.4 Basic ECC

NSSSSL Αναμενόμενη ελάχιστη έκδοση: 3.19.4 Basic ECC Έκδοση σε χρήση: 3.19.4 Basic ECC

NSSUTIL Αναμενόμενη ελάχιστη έκδοση: 3.19.4 Έκδοση σε χρήση: 3.19.4

Experimental Features


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Sorry about the table in Greek languase for troubleshooting information... The only thing that have in my mind is something with graphics or script or plugin container of Mozilla during the Yahoo! mail services... But i can't update more my graphic card or drivers because i have two different laptops from 1999 and from 2005. Till this problem is power machines for my job...! But this problem is very bad for my daily job....!

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Adeper said

All Crash Reports (including 2 pending crashes in the given time range)

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Report ID Date Submitted 9c1de371-2703-4af7-98d0-432c40353eb1 14/12/2015 20:20 ab4448ca-9baa-40d1-a43e-faa28f0482df 11/12/2015 22:54 c444c880-0906-4fde-9292-a62e0a66fe9d 10/12/2015 22:48 5aa86085-d498-4b85-8996-f34df75442ed 07/12/2015 21:04 36c97abe-0c3d-4a22-933a-c1cc7729ca59 05/12/2015 12:23 2616cbc9-2eec-444f-84a7-14201cdef635 05/12/2015 11:27 ef39181c-638e-425d-bd66-ab53a357f0b7 05/12/2015 11:27 4d18b36c-2482-4a51-8aec-dbc523b57137 05/12/2015 11:26 472a5f8d-c043-4f3d-be25-e2b223719531 05/12/2015 08:56 1ad5a34c-d8dc-4b09-a4e1-0e37a28c79bd 29/11/2015 01:04

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i try to 2 different laptops and never can't send back to Mozilla report for this crashes...!!!

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Adeper said

. . . can't send back to Mozilla report for this crashes. . .

Are you getting an error message?

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yes...

"...Mozilla can't send this moment the report..." or something similar... I wait to have a crash again to see what Mozilla write me :)

Modified by Adeper

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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well i wait all day (in my two laptops) to see a new crash when i use Yahoo! mail...but nothing ! In one laptop i update ONLY flash player because the program provide to do this. In the other laptop no update... I wait 24h without some crash... I imagine that is not the update but something fixing from Yahoo! Otherwise it's a lucky day :P Please give me a little time to see a new crash (hope not...) and to take the reports you want to give you... Thanks, and we keep in touch...

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I wait few days to see the incredible....The Mozilla or the Yahoo! fix automatic the problem without something from my side... The problem it's over one day with magic way like the first day i have it. Both in my two laptops...! So the problem must be located in Yahoo!

I close this post, thanks for the time ith my problem !

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Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.