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Tabs open on OS X Firefox; iOS Firefox says "You don't have any tabs open...on other devices"

Posted

I just downloaded the brand-new Firefox for iOS! I was one of the beta-testers, and I'm very happy to see the product finally launch!

I am experiencing a small issue, though. When I tap the cloud icon, it tells me "You don't have any tabs open in Firefox on your other devices." But I do have tabs open... several... on my desktop Firefox browser.

I am correctly signed into Firefox sync on both devices, on the same Firefox Sync account (my only Firefox Account).

I just downloaded the brand-new Firefox for iOS! I was one of the beta-testers, and I'm very happy to see the product finally launch! I am experiencing a small issue, though. When I tap the cloud icon, it tells me "You don't have any tabs open in Firefox on your other devices." But I do have tabs open... several... on my desktop Firefox browser. I am correctly signed into Firefox sync on both devices, on the same Firefox Sync account (my only Firefox Account).

Chosen solution

Hi, Rafagon!

As Firefox OS is our newest release, it can cointain some bugs. We know they must be solved, so we are working hard to publish, regularly, updates with bug fixes and improvements.

We're sorry to hear that your first experience with Firefox for iOS wasn't so good as we wanted it to be. We do, however, hope to see you again within some days, with a better user experience for you and for other users!

To fix this issue quickly, could you tell us which iOS version and device are you running?

Read this answer in context 2

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

acidicX 3 solutions 22 answers

Do you have Firefox Sync set up and enabled on both devices?

Do you have Firefox Sync set up and enabled on both devices?

Question owner

acidicX said

Do you have Firefox Sync set up and enabled on both devices?

Yes, I do, as I stated in my original post.

However, there's a larger issue. This one's a deal breaker. (I created a separate post about this already.) I have Background App Refresh disabled... system-wide. Yet, the Firefox app managed to get 8.6 hours of Background App Refresh... and a significant chunk of my battery charge. Firefox even used more battery than my Safari app, even though I BARELY used the Firefox app. Firefox is NOT respecting the Background App Refresh setting... it's going ahead and performing Background App Refresh—and tons of it, at that—despite the setting.

This is not just Mozilla's fault, this is Apple's fault as well, because iOS is obviously not enforcing the Background App Refresh setting.

I swiftly deleted Firefox after noticing this. I may give it a second chance in the future, when Apple and Mozilla have gotten a chance to resolve this Background App Refresh issue.

''acidicX [[#answer-806043|said]]'' <blockquote> Do you have Firefox Sync set up and enabled on both devices? </blockquote> Yes, I do, as I stated in my original post. However, there's a larger issue. This one's a deal breaker. (I created a separate post about this already.) I have Background App Refresh disabled... system-wide. Yet, the Firefox app managed to get 8.6 hours of Background App Refresh... and a significant chunk of my battery charge. Firefox even used more battery than my Safari app, even though I BARELY used the Firefox app. Firefox is NOT respecting the '''Background App Refresh''' setting... it's going ahead and performing Background App Refresh—and tons of it, at that—despite the setting. This is not just Mozilla's fault, this is Apple's fault as well, because iOS is obviously not enforcing the Background App Refresh setting. I swiftly deleted Firefox after noticing this. I may give it a second chance in the future, when Apple and Mozilla have gotten a chance to resolve this Background App Refresh issue.

Modified by Rafagon

jesobreira 7 solutions 51 answers

Chosen Solution

Hi, Rafagon!

As Firefox OS is our newest release, it can cointain some bugs. We know they must be solved, so we are working hard to publish, regularly, updates with bug fixes and improvements.

We're sorry to hear that your first experience with Firefox for iOS wasn't so good as we wanted it to be. We do, however, hope to see you again within some days, with a better user experience for you and for other users!

To fix this issue quickly, could you tell us which iOS version and device are you running?

Hi, Rafagon! As Firefox OS is our newest release, it can cointain some bugs. We know they must be solved, so we are working hard to publish, regularly, updates with bug fixes and improvements. We're sorry to hear that your first experience with Firefox for iOS wasn't so good as we wanted it to be. We do, however, hope to see you again within some days, with a better user experience for you and for other users! To fix this issue quickly, could you tell us which iOS version and device are you running?

Modified by jesobreira

Helpful Reply

jesobreira said

Hi, Rafagon! As Firefox OS is our newest release, it can cointain some bugs. We know they must be solved, so we are working hard to publish, regularly, updates with bug fixes and improvements. We're sorry to hear that your first experience with Firefox for iOS wasn't so good as we wanted it to be. We do, however, hope to see you again within some days, with a better user experience for you and for other users! To fix this issue quickly, could you tell us which iOS version and device are you running?

Well, sync is working better on 1.2, but, for some reason, when I tap on the cloud icon on Firefox for iOS, it shows me tabs I used earlier today, which aren't currently open. It says last synced at 12PM-something, and right now it is 6:32PM. I went into settings and I tapped on "Sync Now". It went ahead and synced, then it said, "Last Synced: Just Now". But when I go back and tap on the cloud icon, it doesn't show me my currently opened tabs on my iMac. It shows tabs I used earlier in the day.

The big bug that I was concerned about seems to be gone.

Battery usage is normal now. To answer your question, I have an iPhone 6s Plus running on iOS 9.1.

''jesobreira [[#answer-807327|said]]'' <blockquote> Hi, Rafagon! As Firefox OS is our newest release, it can cointain some bugs. We know they must be solved, so we are working hard to publish, regularly, updates with bug fixes and improvements. We're sorry to hear that your first experience with Firefox for iOS wasn't so good as we wanted it to be. We do, however, hope to see you again within some days, with a better user experience for you and for other users! To fix this issue quickly, could you tell us which iOS version and device are you running? </blockquote> Well, sync is working better on 1.2, but, for some reason, when I tap on the cloud icon on Firefox for iOS, it shows me tabs I used earlier today, which aren't currently open. It says last synced at 12PM-something, and right now it is 6:32PM. I went into settings and I tapped on "Sync Now". It went ahead and synced, then it said, "Last Synced: Just Now". But when I go back and tap on the cloud icon, it doesn't show me my currently opened tabs on my iMac. It shows tabs I used earlier in the day. The [https://support.mozilla.org/en-US/questions/1094056 big bug that I was concerned about] seems to be gone. Battery usage is normal now. To answer your question, I have an iPhone 6s Plus running on iOS 9.1.