Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I don't get a icon showing that a junk mail has arrived

  • 2 replies
  • 3 have this problem
  • 61 views
  • Last reply by blade4229
  • Solved

blade4229
blade4229

You know that little icon that shows up next to inbox showing that there is a unread email in there[Looks like (1) or (2) etc]. For some reason that's not happening with the junk email folder for my hotmail account. I only see it if I jump to the said Junk Folder. Anyone know how I could possibly fix that?

You know that little icon that shows up next to inbox showing that there is a unread email in there[Looks like (1) or (2) etc]. For some reason that's not happening with the junk email folder for my hotmail account. I only see it if I jump to the said Junk Folder. Anyone know how I could possibly fix that?

Chosen solution

New unread mail will trigger the number and bold mail folder name. Perhaps you have a setting that says to mark junk as read.

'Tools' > 'Options' > 'Security' > 'Junk' tab or 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Junk' tab

uncheck 'Mark messages determined to be Junk as read' click on OK

Read this answer in context 👍 3

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Chosen Solution

New unread mail will trigger the number and bold mail folder name. Perhaps you have a setting that says to mark junk as read.

'Tools' > 'Options' > 'Security' > 'Junk' tab or 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Junk' tab

uncheck 'Mark messages determined to be Junk as read' click on OK

blade4229
blade4229 Question owner

Thank you that fixed it!