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Firefox crashes

  • 5 replies
  • 2 have this problem
  • 163 views
  • Last reply by jimihendri

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Can't start firefox. It keeps crashing. I am using windows 8.1 64x.

I can't enter in safe mode.

I have uninstalled and installed many times and nothing worked.

Chosen solution

thanks, it looks like these crashes are caused by an external library named brykmspkcs11.dll hooking into the firefox process. do you use any particular external software/hardware like a smart-card reader that this might be related to?

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-abb51fd9-3e24-4d6e-b9c0-2da692151103 bp-5e45c625-80bd-4a14-bc19-9a5952151103 bp-7034f7ea-e0a1-48dd-84f0-a8ada2151103 bp-63994b40-ebc2-47e6-809d-663862151103 bp-317986f8-98e6-4402-9b23-4a6ff2151103

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Chosen Solution

thanks, it looks like these crashes are caused by an external library named brykmspkcs11.dll hooking into the firefox process. do you use any particular external software/hardware like a smart-card reader that this might be related to?

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Product Firefox Version 41.0.2

Release Channel release OS Windows NT OS Version 6.3.9600

Signature brykmspkcs11.dll

brykmspkcs11.dll = unknown

eTPKCS11.dll = eToken PKI client = Aladdin Knowledge Systems, Ltd

eToken.dll = eToken PKI client

snxhk.dll = avast!

icudt52.dll = International Components for Unicode


  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


As a test, disable Avast


As a test, disable Aladdin

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philipp said

thanks, it looks like these crashes are caused by an external library named brykmspkcs11.dll hooking into the firefox process. do you use any particular external software/hardware like a smart-card reader that this might be related to?

Yes. That's correct. It was a software installed.

I uninstalled that software, removed the dll informed and, now, I can use the firefox.

Thanks.