can not delete a sub folder
Hi, I am using Thunderbird 38.30 as my main email client. I created a folder and tried to delete it but it keeps coming back multiple times. I keep deleting it to no avail.
How can I stop this?
Chosen solution
First follow this process.
- Right click on sub-folder and select 'Delete'
It should get moved into the 'Deleted' or 'Trash' folder.
- Right click on the 'Deleted' / 'Trash' folder
- select 'Empty Deleted/Trash'.
- Close and restart Thunderbird.
Did it come back?
If yes: Make hidden files and folders visible.
In Thunderbird
- Help > Troubleshooting Information
- click on 'show folder' button
a new window opens showing the contents of your profile folder name.
- Close Thunderbird now - this is important.
- Scroll down and delete this file: foldertree.json
(a new one wil be created when you restart Thunderbird later).
- click on 'Mail' folder
- click on pop mail account name
Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder
So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.
- delete both the mbox file and the .msf file of same name.
So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas
> Friends > > Bob > > Anne
example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file
example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file
After deleteing the files as specified.
- Close window - top right X
- Start Thunderbird.
All Replies (4)
I'm presuming you use an imap mail account. Thunderbird would be subscribed to see that folder.
Q: Can you unsubscribe from seeing that sub-folder ? Q: Logon to webmail account using a browser - is that sub-folder still on server ?
Hi Toad-Hall,
I am not using IMAP mail account, I have POP The folder is not on my web mail account.
Debra
Chosen Solution
First follow this process.
- Right click on sub-folder and select 'Delete'
It should get moved into the 'Deleted' or 'Trash' folder.
- Right click on the 'Deleted' / 'Trash' folder
- select 'Empty Deleted/Trash'.
- Close and restart Thunderbird.
Did it come back?
If yes: Make hidden files and folders visible.
In Thunderbird
- Help > Troubleshooting Information
- click on 'show folder' button
a new window opens showing the contents of your profile folder name.
- Close Thunderbird now - this is important.
- Scroll down and delete this file: foldertree.json
(a new one wil be created when you restart Thunderbird later).
- click on 'Mail' folder
- click on pop mail account name
Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder
So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.
- delete both the mbox file and the .msf file of same name.
So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas
> Friends > > Bob > > Anne
example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file
example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file
After deleteing the files as specified.
- Close window - top right X
- Start Thunderbird.
Just wanted to say thank you to Toad-Hall. You last solution worked wonderfully. Thanks a million.
Debrac