Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I select Print Preview for a message, I get an error "The selected printer could not be found." I can print the message, but I can't preview the output. I

  • 3 replies
  • 22 have this problem
  • 3080 views
  • Last reply by emordnilap

more options

I found that someone else had this problem, but Matt's solution required use of the Config Editor. I followed the instructions but upon clicking on the Advanced tab, there was no Config Editor tab in order to execute the next step of the solution. BTW, I look in the error console log and see this: Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. The actual error itself is small box with Print Preview Error as label and The Selected Printer Could Not Be Found as the content of the box. Any help greatly appreciated.

Chosen solution

You looked under Tools|Options|Advanced|General? In the main menu, that is, the traditional one that stretches across the top of Thunderbird?

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

You looked under Tools|Options|Advanced|General? In the main menu, that is, the traditional one that stretches across the top of Thunderbird?

more options

Zenos, thank you. You were right, I was looking at the browser tabs instead of the Thunderbird tabs. However, in Config Editor searching for "printer.print" doesn't show anything (per the suggestion in the solution) but "printer" of course does. I'm a little hesitant to go ahead and right click on every entry and choose default (Can't. Make. My. Finger. Press. Enter.) but will take a steroid pill today and do it. Thanks again for your reply.

more options

Jst had the same problem and have reset all printer setting to default and it works- for me. Somewhere around 127 setting to click on and reset though, need to rest the mouse and my hand now.....