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No sound when using Firefox regardless of website. Chrome works.

Posted

Using Mac [OS X 10.8.5]. Used to have no problem hearing sound on websites when using Firefox. Now no sound on any website using Firefox. When I use Chrome everything works fine. No recent system upgrades.

Using Mac [OS X 10.8.5]. Used to have no problem hearing sound on websites when using Firefox. Now no sound on any website using Firefox. When I use Chrome everything works fine. No recent system upgrades.

Additional System Details

Installed Plug-ins

  • Version 5.40.2.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LogMeIn remote control components
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.20125.0

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0116
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Check the volume controls.

New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Check the volume controls. New Update; Flash Player '''Version 19.0.0.226<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Volume is fine. I can hear sound when using other browsers or iTunes... Am I checking a Firefox specific volume control?

I updated Flash - that did not solve issue with Firefox.

I cannot upgrade to OS X El Capitan as that will create other problems for me.

Anything else?

Volume is fine. I can hear sound when using other browsers or iTunes... Am I checking a Firefox specific volume control? I updated Flash - that did not solve issue with Firefox. I cannot upgrade to OS X El Capitan as that will create other problems for me. Anything else?
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.