X
Tap here to go to the mobile version of the site.

Support Forum

How do I get this Yahoo popup to stop?

Posted

When browsing, a Yahoo popup often appears asking to add a yahoo extension. I do not want the extension but that option is not given. All I can do is close the popup only to have it reappear a few clicks later. How do I get this popup to stop? I have the 'block popups' box checked in preferences.

When browsing, a Yahoo popup often appears asking to add a yahoo extension. I do not want the extension but that option is not given. All I can do is close the popup only to have it reappear a few clicks later. How do I get this popup to stop? I have the 'block popups' box checked in preferences.
Attached screenshots

Modified by mxi77

Chosen solution

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Basic plugin sample, part of the Gecko NPAPI SDK
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Garmin Communicator Plug-in Version 4.0.4.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.30514.0
  • thinkDesktop configuration loader
  • WebEx64 General Plugin Container Version 205
  • iPhoto6
  • thinkorswim loader

Application

  • Firefox 38.3.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.3.0/Darwin/en-US/

Extensions

  • 1Password 3.9.20 (onepassword@agilebits.com)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • Disconnect 3.15.3.1-signed (2.0@disconnect.me)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x71c5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'quartz', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove yahoo Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.


http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291

You can also try https://www.malwarebytes.org/antimalware/mac/index.html

Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Remove yahoo '''Anything.''' Now do the same in the computers Programs Folder. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. ------------------ http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291 You can also try https://www.malwarebytes.org/antimalware/mac/index.html

Question owner

Thanks for the reply FredMcD. Followed your instructions. There are no Yahoo extensions on my Mac. Also, I scan regularly with Clam xav. Ran full scan today with no malware found. I am wondering whether it is Mozilla/Yahoo thing to badger users until they load the extension or if it is a link to a blackhole exploit site. In any case I will not click on the link. If I can't resolve this I will have to switch to a different browser.

Thanks for the reply FredMcD. Followed your instructions. There are no Yahoo extensions on my Mac. Also, I scan regularly with Clam xav. Ran full scan today with no malware found. I am wondering whether it is Mozilla/Yahoo thing to badger users until they load the extension or if it is a link to a blackhole exploit site. In any case I will not click on the link. If I can't resolve this I will have to switch to a different browser.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Chosen Solution

*1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]v41''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.

Question owner

OK, I'm good. Thanks much.

OK, I'm good. Thanks much.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Glad to help. Safe surfing.

Glad to help. Safe surfing.