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Silverlight application get unstable from version 41.x.x

Posted

After version of 41.x.x we have notice that Silverlight application get hang and crash very often (few times per day). There is no way to replicate it ... it happened from time to time without any reason visible from our side. Before it worked well. So, users work inside our Silverlight application, and then from time to time browser return crash report (or on some users it just crash). For those which get crash report, looks like uploaded picture.

After version of 41.x.x we have notice that Silverlight application get hang and crash very often (few times per day). There is no way to replicate it ... it happened from time to time without any reason visible from our side. Before it worked well. So, users work inside our Silverlight application, and then from time to time browser return crash report (or on some users it just crash). For those which get crash report, looks like uploaded picture.
Attached screenshots

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36

More Information

guigs 1072 solutions 11697 answers

Please be sure to try to reinstall the latest version of Silverlight. (Right now we are looking into why its not showing up properly on windows) The latest is 5.407....

Please be sure to try to reinstall the latest version of Silverlight. (Right now we are looking into why its not showing up properly on windows) The latest is 5.407....
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers
Microsoft Silverlight https://www.microsoft.com/getsilverlight/get-started/install/default.aspx Silverlight 5 (5.1.40728.0) https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx

Question owner

Thanks for your support and feedback. Unfortunately, it still crash ... not predictable, as before. Should I provide you some kind of debug data ? If yes, give me instruction what to send you when it crash ... thanks.

Thanks for your support and feedback. Unfortunately, it still crash ... not predictable, as before. Should I provide you some kind of debug data ? If yes, give me instruction what to send you when it crash ... thanks.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Thanks for your feedback. Here is copy/paste of few recent crashes which happened :

Report ID Date Submitted bp-fc8c9f11-53b6-46e5-a6ae-cca382151022 22.10.2015. 15:50 bp-8a27f7c1-423e-403e-bb7a-0d2932151022 22.10.2015. 14:41 bp-fe65cd6c-36d0-4bfc-a46c-310fa2151022 22.10.2015. 13:42 bp-6c4ae8a8-324a-44ce-bd15-35a6c2151020 20.10.2015. 16:18

Hope this helps.

Thanks for your feedback. Here is copy/paste of few recent crashes which happened : Report ID Date Submitted bp-fc8c9f11-53b6-46e5-a6ae-cca382151022 22.10.2015. 15:50 bp-8a27f7c1-423e-403e-bb7a-0d2932151022 22.10.2015. 14:41 bp-fe65cd6c-36d0-4bfc-a46c-310fa2151022 22.10.2015. 13:42 bp-6c4ae8a8-324a-44ce-bd15-35a6c2151020 20.10.2015. 16:18 Hope this helps.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Product Firefox Version 41.0.2

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature RaiseTheExceptionInternalOnly

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

The reports show high memory usage, but not a problem yet.


Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Product Firefox Version 41.0.2 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Signature RaiseTheExceptionInternalOnly atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 The reports show high memory usage, but not a problem yet. ------------------ '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Forgot to add,

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Forgot to add, If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''