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How to set up message filter to forward an email with my own message.

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by Arbubu

Arbubu
Arbubu
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I'm getting junk mail from a bank and their unsubscribe option doesn't work. I've spoken to them about this and nothing happens. So I'd like to set up a message filter to automatically forward their junk mail to an email address I have for them with a message explaining why I am doing this. I can set up a template and send this but it always goes to the email that the junk mail was sent from. I can enter email addresses in the template but they seem to be ignored.

How can I set up a filter to forward the junk mails to a third email address with a message from me?

Thanks

I'm getting junk mail from a bank and their unsubscribe option doesn't work. I've spoken to them about this and nothing happens. So I'd like to set up a message filter to automatically forward their junk mail to an email address I have for them with a message explaining why I am doing this. I can set up a template and send this but it always goes to the email that the junk mail was sent from. I can enter email addresses in the template but they seem to be ignored. How can I set up a filter to forward the junk mails to a third email address with a message from me? Thanks

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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First - are you certain that the emails you receive really are from the bank and not someone spamming you with an email look-a-like which has dubious links. I get loads of those.

Second - do not start sending auto responses because if it is from the bank, those emails are often 'no-reply' so they will just go to Spam or not get delivered. In the end your IP address or email address could end up being flagged and reported as sending spam and then you could run into difficulties in sending mail.

Just make sure your Junk controls are set up correctly and get those emails auto sent to your 'Junk' folder and ignore them.

Arbubu
Arbubu Question owner
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Here's the text:

"Friday 09 Oct 2015

HSBC InvestDirect weekly e-newsletter

Please visit this URL (https://researchcentre.trading.investdirect.hsbc.co.uk/investdirect/newsletter) for the latest version of the e-newsletter.

You are receiving this e-mail because you are subscribed to the HSBC InvestDirect e-newsletter service. To unsubscribe from this service please login to your HSBC InvestDirect account and go to the e-newsletter settings page.

You may wish to download and save a copy of the e-newsletter for your future reference, as e-newsletters are deleted weekly.


HSBC Bank plc is a member of the London Stock Exchange and is now authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority."

They're definitely genuine, I think they are just unable to remove me from their email list. I've repeatedly asked them to stop sending me these and even closed down my (dormant) account with them, but to no avail.

I suppose I could just ignore them but I often have to check my spam folder and I'm sick of it being cluttered with these emails. You say I could be reported as sending spam if I send auto replies. How can I report them as sending spam?