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Firefox crashes on startup (Windows 7, 64 bit)

  • 3 replies
  • 1 has this problem
  • 25 views
  • Last reply by iantwebb
  • Archived

iantwebb
iantwebb

This happened with FF ver 40, which was working fine until 2 days ago. I had not installed any new software. Other browsers such as Chrome and Internet Explorer are working normally. I have tried uninstalling and reinstalling (now version 41) I have tried to create a new profile. 

Here is the error message:

Problem signature: 

FIREFOX CRASHES ON STARTUP:

Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	41.0.1.5750
 Application Timestamp:	560b22a1
 Fault Module Name:	StackHash_0a9e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	80000003
 Exception Offset:	00170778
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
This happened with FF ver 40, which was working fine until 2 days ago. I had not installed any new software. Other browsers such as Chrome and Internet Explorer are working normally. I have tried uninstalling and reinstalling (now version 41) I have tried to create a new profile. Here is the error message: Problem signature: FIREFOX CRASHES ON STARTUP: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 41.0.1.5750 Application Timestamp: 560b22a1 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: 80000003 Exception Offset: 00170778 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

All Replies (3)

the-edmeister
the-edmeister

Please perform the following steps to give us a crash report ID's that help us find out more about the cause of those crashes.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

iantwebb
iantwebb Question owner

The crash reports folder has no "submitted" section. Only two files called installltimne...., and an empty folder called Events

iantwebb
iantwebb Question owner

But latest update is that I looked at other threads on related topic and it was suggested I edit the prefs.js file by adding: user_pref("layers.d3d11.disable-warp", true);

Now everything works but I havent tried asecond time yet after rebooting. Also the guy who suggested this fix did not explain what I was doing by making this change. Can anyone comment?