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Not geting e-mails. What do I do to solve the problem?

christ1 replied
aruss1234

Thunderbird shows a padlock on the inbox. I can not get any new mail or use Thunderbird to write mails, I have not found any corrective action or anyone to call. I can read any reply on Astound.

Thanks for any help

Thunderbird shows a padlock on the inbox. I can not get any new mail or use Thunderbird to write mails, I have not found any corrective action or anyone to call. I can read any reply on Astound. Thanks for any help

Modified by Wayne Mery

All Replies (1)

https://support.mozilla.org/en-US/kb/cannot-receive-messages

The padlock indicates a secure connection to the server. This is what you want.