X
Tap here to go to the mobile version of the site.

Support Forum

I want to PERMANENTLY remove yahoo?

Posted

Every time I go to open a new page using Firefox browser it automatically opens to a yahoo page, every time I reset search engine to Google it resets to Yahoo. Is Yahoo now just a slimy virus company?

Every time I go to open a new page using Firefox browser it automatically opens to a yahoo page, every time I reset search engine to Google it resets to Yahoo. Is Yahoo now just a slimy virus company?

Chosen solution

Probably not Yahoo itself, but an "affiliate" that profits from driving traffic to Yahoo.

Unwanted add-ons can take control of your Firefox settings (search engine, home page, new tab page) and make it impossible for you to control them. The one listed in your Question Details > More System Details titled "Sale Clipper" brings up red flags in a web search. It might be only the tip of a malware iceberg.

Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

After all that, hopefully your settings changes will stick as Mozilla intended.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Coupons, Inc. Coupon Printer 5.0.2.8
  • Gaaiho Doc Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Nitro PDF plugin for Firefox and Chrome
  • Nuance PDF Plugin
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • PDF Converter 8 (nuance@pdf8)
  • Sale Clipper 2.0.5659.24924 ({dcb43c26-6247-4668-a078-d9537ffdc15a})
  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R5 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9851
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 380117aa
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(16448,5888)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(16448,5888)', u'[GFX1-]: Failed to create DrawTarget, Type: 7 Size: Size(16448,5888)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(16448,5888)', u'[GFX1-]: Failed to create DrawTarget, Type: 7 Size: Size(16448,5888)', u'[GFX1-]: Failed to create DrawTarget, Type: 7 Size: Size(16448,5888)']
  • indices: [0, 6, 7, 8, 9, 5]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8690 solutions 71034 answers

Chosen Solution

Probably not Yahoo itself, but an "affiliate" that profits from driving traffic to Yahoo.

Unwanted add-ons can take control of your Firefox settings (search engine, home page, new tab page) and make it impossible for you to control them. The one listed in your Question Details > More System Details titled "Sale Clipper" brings up red flags in a web search. It might be only the tip of a malware iceberg.

Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

After all that, hopefully your settings changes will stick as Mozilla intended.

Probably not Yahoo itself, but an "affiliate" that profits from driving traffic to Yahoo. Unwanted add-ons can take control of your Firefox settings (search engine, home page, new tab page) and make it impossible for you to control them. The one listed in your Question Details > More System Details titled "Sale Clipper" brings up red flags in a web search. It might be only the tip of a malware iceberg. Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and ad injectors. I know it seems long, but it's not that bad. (1) Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. ''Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.'' Take out as much trash as possible here. (2) Open Firefox's '''Add-ons page''' using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons * in the Windows "Run" dialog, type or paste <br><code>firefox.exe "about:addons"</code> In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate". In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. ''Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.'' Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement? (3) You can search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case. After all that, hopefully your settings changes will stick as Mozilla intended.