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E-mails received in one account does not display Subject and Sender in the Inbox list.

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  • Last reply by Mogens

vanconsumer
vanconsumer
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Hi,

I am experiencing a weird problem with my Thunderbird. I have two e-mail accounts in use. One of them, starting Sep. 16, 2015, no longer shows the Subject and the Sender in the Inbox List. However, the e-mails themselves are perfectly fine when opened. This bothers me because I can no longer search and sort the list. Please help. Thank you.

Hi, I am experiencing a weird problem with my Thunderbird. I have two e-mail accounts in use. One of them, starting Sep. 16, 2015, no longer shows the Subject and the Sender in the Inbox List. However, the e-mails themselves are perfectly fine when opened. This bothers me because I can no longer search and sort the list. Please help. Thank you.

Chosen solution

It sounds like your mail files are corrupted.

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

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All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

It sounds like your mail files are corrupted.

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Mogens
Mogens
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I have the same problem and I have tried to remedy suggested - with no effect. Only one e-mail account is affected, and the e-mails are received OK - just not displayed in the inbox pane. However, if I click on the blank space for an e-mail where it ought to be in that pane, it opens OK, so it is clearly "only" a display problem - the e-mails are there, just not visible.

Can anyone help with a reference to how to fix this problem?

Thank you in advance.