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Why can't I check my hotmail account with firefox?

Posted

I hope something can help me, because I don’t’ know what to do.

I check my hotmail account with Firefox, never had any trouble. But, after UI changed with hotmail account a month or two back, I’ve been having trouble signing it with Firefox, sometimes it worked and sometimes it didn’t. During this time, sometimes it would let me in and sometimes it won’t let me check at all.

I just keep getting this error: "Something went wrong and we can't sign you in right now. Please try again later."

  • BTW: Server status for hotmail is always 'green, no problems detected' when I get this error, so that makes me more confused on what's going on.*

That’s in Firefox, I then tried Firefox in safe mode (add-ons disabled) still same error.

I then tried restarting my PC, clearing catch/cookies, nothing seamed to matter and I have latest version of Firefox.

But, oddly (or not) when I try to sign in with IE, it logs me in just fine.

  • I also tried Chrome, I can log into my hotmail account just fine also.*

Anyone else having trouble with there hotmail account + Firefox?


I haven’t added/removed any programs for a while, just updated flash player/adobe/etc, you know, the usual stuff.

All screenshots I took are attached, details of when are in file name.

  • add images feature on creating page, is not working for me, had to do this way, sorry*

1_b4 FiddlerCap (secure error).jpg http://e60i.imgup.net/1_b4Fiddlefe26.jpg 1_b4_FiddlerCap (secure error 2) http://m41i.imgup.net/1_b4_Fiddla69d.jpg 2_With FiddlerCap and Firefox (normal) http://l34i.imgup.net/2_WithFiddb9df.jpg 2_With FiddlerCap and Firefox (safemod) http://m20i.imgup.net/2_WithFiddcf2f.jpg


I'm using latest version of Firefox v40.03 on my Windows 7 Home Premium 64-bit OS, no other sites I have this trouble, can someone please help me?

I did send a question to the tech people at Microsoft, but only got 3 replies from them: 1 - ‘Thank you for contacting us', 2 - ‘Can you install/run this program FiddlerCap and send us the results?’ 3 - ‘We are going to send you over to this other department instead, you’ll hear from them soon…'

That was ~5 days ago. Nothing so far from them.

  • I don’t’ know what FiddlerCap was, I think it’s something to test the https or something, but got these odd errors when running it*

I really love Firefox have been a fan since v3 (I think, long ago), if anyone has any idea please tell me, if you need any info or something , ask and I will get it!

I don’t know if it’s related but I also got once or twice, an odd secure connection error, but I only got it a few times, so I don’t know if it’s related to this or not.

Error I got: “…Secure Connection Failed

An error occurred during a connection to sc.imp.live.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem…”

I tried changing the line “security.tls.version.fallback-limit” to 1 (originally was 3) instead, but restart PC/clear cookies, restart Firefox, nothing, no error, but still no hotmail access with Firefox.

I hope something can help me, because I don’t’ know what to do. I check my hotmail account with Firefox, never had any trouble. But, after UI changed with hotmail account a month or two back, I’ve been having trouble signing it with Firefox, sometimes it worked and sometimes it didn’t. During this time, sometimes it would let me in and sometimes it won’t let me check at all. I just keep getting this error: "Something went wrong and we can't sign you in right now. Please try again later." *BTW: Server status for hotmail is always 'green, no problems detected' when I get this error, so that makes me more confused on what's going on.* That’s in Firefox, I then tried Firefox in safe mode (add-ons disabled) still same error. I then tried restarting my PC, clearing catch/cookies, nothing seamed to matter and I have latest version of Firefox. But, oddly (or not) when I try to sign in with IE, it logs me in just fine. *I also tried Chrome, I can log into my hotmail account just fine also.* Anyone else having trouble with there hotmail account + Firefox? I haven’t added/removed any programs for a while, just updated flash player/adobe/etc, you know, the usual stuff. All screenshots I took are attached, details of when are in file name. *add images feature on creating page, is not working for me, had to do this way, sorry* 1_b4 FiddlerCap (secure error).jpg [http://e60i.imgup.net/1_b4Fiddlefe26.jpg] 1_b4_FiddlerCap (secure error 2) [http://m41i.imgup.net/1_b4_Fiddla69d.jpg] 2_With FiddlerCap and Firefox (normal) [http://l34i.imgup.net/2_WithFiddb9df.jpg] 2_With FiddlerCap and Firefox (safemod) [http://m20i.imgup.net/2_WithFiddcf2f.jpg] I'm using latest version of Firefox v40.03 on my Windows 7 Home Premium 64-bit OS, no other sites I have this trouble, can someone please help me? I did send a question to the tech people at Microsoft, but only got 3 replies from them: 1 - ‘Thank you for contacting us', 2 - ‘Can you install/run this program FiddlerCap and send us the results?’ 3 - ‘We are going to send you over to this other department instead, you’ll hear from them soon…' That was ~5 days ago. Nothing so far from them. *I don’t’ know what FiddlerCap was, I think it’s something to test the https or something, but got these odd errors when running it* I really love Firefox have been a fan since v3 (I think, long ago), if anyone has any idea please tell me, if you need any info or something , ask and I will get it! * I don’t know if it’s related but I also got once or twice, an odd secure connection error, but I only got it a few times, so I don’t know if it’s related to this or not. Error I got: “…Secure Connection Failed An error occurred during a connection to sc.imp.live.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem…” I tried changing the line “security.tls.version.fallback-limit” to 1 (originally was 3) instead, but restart PC/clear cookies, restart Firefox, nothing, no error, but still no hotmail access with Firefox.

Chosen solution

@ jscher2000: I did as you said, but your comment about cookies got me thinking, so while I was there, I looked at the cookie exception list and saw this: http://z43i.imgup.net/P001386a.jpg

O.o When was that added and why/how?! [I then removed that cookie so it wasn't auto-blocked]

I re-checked for updates for all my pc protection programs, all are up to date and disabling/re-enabling them didn’t add that cookie to be blocked again.


I then re-booted my PC, and launched my installed Firefox and can now get into my e-mail account with no troubles!

So it’s fixed now, as to how/where/why that was added as a blocked cookie I don’t know where to look, but I’m happy now.


Thank you everyone that has banged there head in frustration and helped me! [They haven’t contacted me back yet, but I guess I‘ll e-mail M$ and tell them about the cookie being blocked that caused the non descriptive/cause error to show up, for me anyway]


[I‘ll wait till tomorrow and click on one of the posts to mark as ‘answered‘, but it‘s so hard to do since everyone that asked/helped all contributed to finding the problem, hard to pick everyone ;)]

  • Thank you again, everyone!

--- Just talking to myself...ugg, why was the fix so simple!?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Google Update
  • IE Tab plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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  • Adobe Shockwave for Director Netscape plug-in, version 12.2

Application

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  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

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Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • adapterRAM2:
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Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No

Chosen Solution

@ jscher2000: I did as you said, but your comment about cookies got me thinking, so while I was there, I looked at the cookie exception list and saw this: http://z43i.imgup.net/P001386a.jpg

O.o When was that added and why/how?! [I then removed that cookie so it wasn't auto-blocked]

I re-checked for updates for all my pc protection programs, all are up to date and disabling/re-enabling them didn’t add that cookie to be blocked again.


I then re-booted my PC, and launched my installed Firefox and can now get into my e-mail account with no troubles!

So it’s fixed now, as to how/where/why that was added as a blocked cookie I don’t know where to look, but I’m happy now.


Thank you everyone that has banged there head in frustration and helped me! [They haven’t contacted me back yet, but I guess I‘ll e-mail M$ and tell them about the cookie being blocked that caused the non descriptive/cause error to show up, for me anyway]


[I‘ll wait till tomorrow and click on one of the posts to mark as ‘answered‘, but it‘s so hard to do since everyone that asked/helped all contributed to finding the problem, hard to pick everyone ;)]

  • Thank you again, everyone!

--- Just talking to myself...ugg, why was the fix so simple!?

@ jscher2000: I did as you said, but your comment about cookies got me thinking, so while I was there, I looked at the cookie exception list and saw this: http://z43i.imgup.net/P001386a.jpg O.o When was that added and why/how?! [I then removed that cookie so it wasn't auto-blocked] I re-checked for updates for all my pc protection programs, all are up to date and disabling/re-enabling them didn’t add that cookie to be blocked again. I then re-booted my PC, and launched my installed Firefox and can now get into my e-mail account with no troubles! So it’s fixed now, as to how/where/why that was added as a blocked cookie I don’t know where to look, but I’m happy now. Thank you everyone that has banged there head in frustration and helped me! [They haven’t contacted me back yet, but I guess I‘ll e-mail M$ and tell them about the cookie being blocked that caused the non descriptive/cause error to show up, for me anyway] [I‘ll wait till tomorrow and click on one of the posts to mark as ‘answered‘, but it‘s so hard to do since everyone that asked/helped all contributed to finding the problem, hard to pick everyone ;)] * Thank you again, everyone! --- Just talking to myself...ugg, why was the fix so simple!?

Modified by John135

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.