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Hi There, Can someone tell me how I cqan get rid of this?

LucLiedekerken
LucLiedekerken

Hello,

Does anyone how i can loose this pop-up? Since some time it suddenly appeared, and I am afread it will harm my computer.

Thanks for your help

Luc Liedekerken

Hello, Does anyone how i can loose this pop-up? Since some time it suddenly appeared, and I am afread it will harm my computer. Thanks for your help Luc Liedekerken
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All Replies (1)

Michael Buluma
Michael Buluma
  • Locale Leader

LucLiedekerken said

Hello, Does anyone how i can loose this pop-up? Since some time it suddenly appeared, and I am afraid it will harm my computer. Thanks for your help Luc Liedekerken

Hello Luc

So sorry for the late reply on this. The problem usually arises when the mail server's certificate is invalid for some reason. Problems can include certificates expiring, being incorrectly named, or claiming a certificate authority that is not in Thunderbird's list of valid authorities.

In your case your certificate is wrongly named. Security exceptions go with the format : https://pop.example.com:995 or https://smtp.example.com:465

I'd suggest that you disable the security exception on the account and give it another try or remove and configure the account again

  • Select Edit | Preferences.
  • Click the Advanced panel, then click the Certificates tab.
  • Click View Certificates, then click the Servers tab.
  • Remove Exception.
  • Save

Please let us know how this goes.

-Michael

Modified by Michael Buluma