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TB Freezes and I can't seem to fix it. Am I able to back up mail files, uninstall TB, install a new, clean version and then add my mail files?

  • 3 replies
  • 1 has this problem
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  • Last reply by Wayne Mery

grodgj
grodgj
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When I open TB it freezes up and then after a few minutes, shuts down.

When I open TB it freezes up and then after a few minutes, shuts down.

Chosen solution

Did you get it sorted out?

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All Replies (3)

Wayne Mery
Wayne Mery
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Can you find a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports ?

grodgj
grodgj Question owner
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I've messed around with my TB profile and really screwed things up. So I uninstalled TB and want to start over. When I download and reinstall and then try to start it, it won't start. Instead it leaves a message that my profile is missing in this new install. How do I create a new profile for this new TB?

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

Did you get it sorted out?