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Firefox keep crashing

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These are the most recent crash reports. Firefox opens but will not stay open. I have removed and reinstalled and this keeps happening.

7c8c01f3-f3ce-4b88-9015-dc7475622daa 8/31/2015 2:37 PM bp-15e0cc68-0611-4ba5-93ac-dcfda2150831 8/31/2015 9:11 AM bp-1ff976ab-162f-45b3-9e8b-c4be12150828 8/28/2015 11:27 AM

These are the most recent crash reports. Firefox opens but will not stay open. I have removed and reinstalled and this keeps happening. 7c8c01f3-f3ce-4b88-9015-dc7475622daa 8/31/2015 2:37 PM bp-15e0cc68-0611-4ba5-93ac-dcfda2150831 8/31/2015 9:11 AM bp-1ff976ab-162f-45b3-9e8b-c4be12150828 8/28/2015 11:27 AM

All Replies (2)

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Hello there,

Clearing your browsers cookies and cache can help remove excess data that could be causing Firefox to crash.

You can try and clear the cache/cookies by doing the following:

1. Click the menu button and choose “History” 2. Then click “Clear Recent History” 3. Clear everything and tick all the boxes before clicking on “Clear Now”

Finally, relaunch your browser and see if the issue still persists.

Hope this helps!

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The issue is still there. This is the latest crash details.

bp-8d82dcf8-037e-41ff-8529-8f9412150831 8/31/2015 3:45 PM