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Can't find contacts and local mail after Windows 10 re-install

  • 7 replies
  • 15 have this problem
  • 5 views
  • Last reply by Matt

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I upgraded to Windows 10. Because of age of PC, I elected to do a clean install keeping all my data etc intact. I reinstalled Firefox with no problems - all the bookmarks etc are there. I then installed Thunderbird. The address books and local mail have not been imported nor can I find a tab or drop down that would allow me to do it.

I upgraded to Windows 10. Because of age of PC, I elected to do a clean install keeping all my data etc intact. I reinstalled Firefox with no problems - all the bookmarks etc are there. I then installed Thunderbird. The address books and local mail have not been imported nor can I find a tab or drop down that would allow me to do it.

Chosen solution

You make it hard when there is an add-on. (see Matt's link)

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All Replies (7)

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Windows 10 lies. It does not move your email data unless you use a Microsoft email program.

on the new start menu type %appdata% into the search box and press enter. explorer will open in the appdata folder. which will contain a Thunderbird foldedr

Now your hard disk should contains a windows.old folder. Somewhere in there will be your old appdata folder copy the Thunderbird folder from the old to the new and start Thunderbird.

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Thank you so much. It certainly does lie! Windows 10 hadn't even backed up Thunderbird into the old appdata folder! Luckily I had cloned my disk before installing Windows 10 and I managed to retrieve the data from there.

The old emails are now fine. I am still having problems with the address books. I have several, for different groups of people. The are number impab-1.mab to impab-5.mab. However, Thunderbird is only reading the basic impab.mab one.

I know I had this problem last time I got a new computer and I managed to solve it. But I can't remember how!

Any tip?

Thanks again

Alison

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I would guess you used this add-on https://freeshell.de//~kaosmos/morecols-en.html

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No. This is what I did. If you go into the Address book tab in Thunderbird, then choose 'file' followed by 'new', one of the options allows you to create a new address book.

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And now I've remembered how I sort of did it and have just adapted that and it seems to work: - create a new address book in Thunderbird and close. Name it 'temp' - open the profile in appdata and it will be there with a suffix eg abook-1.mab - go to the old profile and find one of the old address books. - make a copy to the desktop and rename it to the new one created in the profile. - copy the old one to the new one - open up Thunderbird and go to address books. Rename 'temp' to whichever of your address books has been copied eg family, friends etc.

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Chosen Solution

You make it hard when there is an add-on. (see Matt's link)

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The add-on offers a simple import option. While our way works, it is slow and tedious