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Firefox crashes

  • 3 replies
  • 7 have this problem
  • 1 view
  • Last reply by emozsup

earndt
earndt
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It used to work on this laptop, but quit working. Tried the clean install, same thing. It won't restart in safe mode. Lenovo T540P Windows 8.1 Crash ID: bp-56464fd4-84ac-4569-a2e5-b7f3e2150825

It used to work on this laptop, but quit working. Tried the clean install, same thing. It won't restart in safe mode. Lenovo T540P Windows 8.1 Crash ID: bp-56464fd4-84ac-4569-a2e5-b7f3e2150825

Chosen solution

Looks like Websense Endpoint caused that crash.

Response from the developers of Endpoint in the Bug report. "The last version of firefox that is currently supported is version 39.x. Our development teams are currently working on an Endpoint version for versions 40.x . The browser versions currently supported are provided in the URL below."

http://www.websense.com/content/endpointproductmatrix.aspx Scroll down and view - TRITON AP-ENDPOINT Browser Support - for Mozilla Firefox. Firefox 40 is listed as "PR" = "Planned for Future Release"

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the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Looks like Websense Endpoint caused that crash.

Response from the developers of Endpoint in the Bug report. "The last version of firefox that is currently supported is version 39.x. Our development teams are currently working on an Endpoint version for versions 40.x . The browser versions currently supported are provided in the URL below."

http://www.websense.com/content/endpointproductmatrix.aspx Scroll down and view - TRITON AP-ENDPOINT Browser Support - for Mozilla Firefox. Firefox 40 is listed as "PR" = "Planned for Future Release"

earndt
earndt Question owner
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Thanks edmiester. I downloaded v39. was a bit of a chore to find it. Now it works with that p.o.s. websense. era

emozsup
emozsup
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Workaround: I found that if I renamed firefox.exe to something different, then ran it, IT's software didn't crash it. I've had to do this repeatedly, however, each time FireFox upgrades. YMMV. I presume WebSense is DLL-hooking and actually special-casing behavior depending upon the calling process name. Yuck. Tis a pity, since with add-ons Firefox can block flash, block ads, and pre-check URL's before visiting, in my experience/judgement far more secure than IE.