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Firefox crashes repeatedly -- fresh install on Windows 10

Posted

I got a new computer with Windows 10 and installed Firefox 40.0.2. Even with this fresh install, I've been experiencing a very frustrating number of crashes.

I can consistently trigger a crash by trying to inspect an element or by trying to install Firebug.

To resolve the issue I have tried:

- making sure that Adobe Flash/Shockwave is disabled - disabling the NoScript add-on - opening Firefox with a new, fresh profile (even though I did not import a profile from my old Windows 7 machine so the profile should have already been pretty "fresh")

Here are my crash reports for the last 1/2 hour: https://crash-stats.mozilla.com/report/index/bp-cc02b456-7a7a-4386-b30f-014422150823 https://crash-stats.mozilla.com/report/index/bp-c25dbcb8-489a-4870-9a85-626c22150823 https://crash-stats.mozilla.com/report/index/bp-ce261672-72f5-484b-a3e4-0380c2150823 https://crash-stats.mozilla.com/report/index/bp-085e4118-2160-4f8e-9f2d-43e402150823 https://crash-stats.mozilla.com/report/index/bp-8cbef911-fb77-4c4f-b3a8-316d92150823

Firefox has long been my default browser but I'm worried I'll need to abandon it! Any help would be greatly appreciated.

I got a new computer with Windows 10 and installed Firefox 40.0.2. Even with this fresh install, I've been experiencing a very frustrating number of crashes. I can consistently trigger a crash by trying to inspect an element or by trying to install Firebug. To resolve the issue I have tried: - making sure that Adobe Flash/Shockwave is disabled - disabling the NoScript add-on - opening Firefox with a new, fresh profile (even though I did not import a profile from my old Windows 7 machine so the profile should have already been pretty "fresh") Here are my crash reports for the last 1/2 hour: https://crash-stats.mozilla.com/report/index/bp-cc02b456-7a7a-4386-b30f-014422150823 https://crash-stats.mozilla.com/report/index/bp-c25dbcb8-489a-4870-9a85-626c22150823 https://crash-stats.mozilla.com/report/index/bp-ce261672-72f5-484b-a3e4-0380c2150823 https://crash-stats.mozilla.com/report/index/bp-085e4118-2160-4f8e-9f2d-43e402150823 https://crash-stats.mozilla.com/report/index/bp-8cbef911-fb77-4c4f-b3a8-316d92150823 Firefox has long been my default browser but I'm worried I'll need to abandon it! Any help would be greatly appreciated.

Chosen solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.8.20082 Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


The crash report flagged these programs;

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs

1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.15
  • DivX Web Player version 3.3.1.17
  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156

Application

  • Firefox 40.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Norton Toolbar 2015.5.2.24 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • NoScript 2.6.9.36 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R6 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9874
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 100
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R6 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Chosen Solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.8.20082 Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


The crash report flagged these programs;

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs

1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 15.8.20082 Adobe PDF Plug-In For Firefox and Netscape 10.1.15 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. ----------------- The crash report flagged these programs; atiuxpag.dll = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices = Radeon DirectX IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10) ----------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Thanks for your detailed reply.

I have updated my graphic driver but will have to wait a day to report back on that since it says it will take a day for FF to recognize the new driver (and I so far can't open the Browser Console to try the workaround without FF crashing).

Regarding the Flash plugin, I don't have that enabled. It's set to Ask to Activate. Since it's not enabled (and I don't plan to enable it), do I need to worry about protected mode and hardware acceleration?

For the 2 PDF plugins, I use Acrobat Pro 10 for work but FF prompted me to install Acrobat Reader DC to update to the latest version of the FF plugin which is how I ended up with both.

Both PDF plugins are set to Ask to Activate. Since I can't uninstall Acrobat Pro 10, should I remove Reader DC and live with the older plugin?

Or I could set the older plugin to Never Activate and keep the newer one as Ask to Activate?

Thanks for your detailed reply. I have updated my graphic driver but will have to wait a day to report back on that since it says it will take a day for FF to recognize the new driver (and I so far can't open the Browser Console to try the workaround without FF crashing). Regarding the Flash plugin, I don't have that enabled. It's set to Ask to Activate. Since it's not enabled (and I don't plan to enable it), do I need to worry about protected mode and hardware acceleration? For the 2 PDF plugins, I use Acrobat Pro 10 for work but FF prompted me to install Acrobat Reader DC to update to the latest version of the FF plugin which is how I ended up with both. Both PDF plugins are set to Ask to Activate. Since I can't uninstall Acrobat Pro 10, should I remove Reader DC and live with the older plugin? Or I could set the older plugin to Never Activate and keep the newer one as Ask to Activate?

Question owner

Just an update -- updating my video driver did not solve the problem but turning off hardware acceleration and disabling WebGL (per this link: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration) seems to have resolved the problem. Thanks for the suggestion!

Just an update -- updating my video driver did not solve the problem but turning off hardware acceleration and disabling WebGL (per this link: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration) seems to have resolved the problem. Thanks for the suggestion!
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.