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Why is junk filter operating when I have 'adaptive mail junk controls' turned off?

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by Queenmab100

Queenmab100
Queenmab100
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I am restoring emails from a backup into a local folder. However, when I do so, TB grabs many of them and puts them in a junk folder (most of which are *not* junk). I have the 'adaptive mail junk controls' turned off. How do I stop it from doing this.

Screen shot attached of my junk mail settings.

Thanks for your help.

I am restoring emails from a backup into a local folder. However, when I do so, TB grabs many of them and puts them in a junk folder (most of which are *not* junk). I have the 'adaptive mail junk controls' turned off. How do I stop it from doing this. Screen shot attached of my junk mail settings. Thanks for your help.
Attached screenshots

Chosen solution

Your screenshot shows the Junk settings for your bestweb.net account. Verify the Junk setting for your 'Local Folders' account.

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Your screenshot shows the Junk settings for your bestweb.net account. Verify the Junk setting for your 'Local Folders' account.

Queenmab100
Queenmab100 Question owner
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That was it. Thanks! I never realized there were separate settings for 'Local Folders'!

Jim Ray
Jim Ray
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What is the difference between the Local folder account and my email account provided by my service provider?

Queenmab100
Queenmab100 Question owner
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It's my understanding that local folders are not on my imap server. The folders listed under my email name (on TB) are on the imap server.