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Unable to configure gmail account with thunderbird version 38.2.0

  • 4 replies
  • 3 have this problem
  • Last reply by hsudesh

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I have just installed thunderbird version 38.2.0; but I am unable to confirm my gmail account. I am getting the following error on Mail Account Setup page. Configuration Could not be verified - is the username or password wrong?

Configuration: IMAP - - 993 - SSL/TLS - OAuth2 (also tried changing OAuth2 to Normal password) SMTP - - 465 - SSL/TLS - OAuth2 (also tried changing 465 to 587; OAuth2 to Normal password)

I verified that: - IMAP is enabled on gmail - Verified that I password I am entering is correct. - Two step verification is disabled on my gmail account

Please help me resolve this issue.

Modified by hsudesh

All Replies (4)

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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

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Here is the troubleshooting info:

 Application Basics
   Name: Thunderbird
   Version: 38.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150813074416
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
 Crash Reports
   Lightning, 4.0.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.2.0 Consolas Consolas Consolas Consolas Calibri Calibri Calibri Calibri Cambria Cambria Cambria Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1 c0ba2470-b91d-4490-9d34-bd274263fc1
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1439879081
     places.history.expiration.transient_current_max_pages: 67809
     plugin.importedState: true
     Adapter Description: RDPDD Chained DD
     Vendor ID: 0x0000
     Device ID: 0x0000
     Adapter RAM: Unknown
     Adapter Drivers: RDPDD
     Adapter Description (GPU #2): Intel(R) Graphics Media Accelerator HD
     Vendor ID (GPU #2): 0x8086
     Device ID (GPU #2): 0x0042
     Adapter RAM (GPU #2): Unknown
     Adapter Drivers (GPU #2): igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version (GPU #2):
     Driver Date (GPU #2): 10-8-2009
     Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues.
     DirectWrite Enabled: false (6.1.7600.16699)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
     GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 Incremental GC: 1
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     3.19.2 Basic ECC
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The server settings you posted above look good. With OAuth2 authentication 2-step verification is not needed. So I don't know what's wrong. May be a typo? You do also have Lightning installed. Do you have a Google Calendar by any chance? Does Gmail authentication work for that?

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It can't be a typo. I tried several times without any luck.

I don't have Google Calender.

How can I troubleshoot this further?