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message appears "email connection scanner is unable to scan messages because the connection is encryped

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  • Last reply by Toad-Hall

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y AVG anti virus displays a message "email connection scanner is unable to scan messages because the connection is encrypted" Does this mean my Thunderbird messages will not be scanned for viruses?

y AVG anti virus displays a message "email connection scanner is unable to scan messages because the connection is encrypted" Does this mean my Thunderbird messages will not be scanned for viruses?

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Yes Its like a man in the middle, reading your mail. But he hasn't got the key to open encrypted mail. So he cant understand. AVG can't scan what it can't understand. You probably have SSL encryption and AVG has addressed that. Look up your AVG-support pages

There are some issues: http://kb.mozillazine.org/Antivirus_software and here: https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Modified by Gnospen

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Located this info for you: STARTTLS encrypted e-mail messages are not scanned by Personal E-mail Scanner http://www.avgsecurity.co.za/faq/technical-faq/avg-2011/computer-protection/e-mail-protection-and-anti-spam/e-mail-scanner