Firefox freezes and requires forced shutdown multiple times a day
Basically, firefox often will freeze/not respond and requires me to force a shut down just to keep it from freezing up my entire computer. I run lots of tabs every day and I use a session manager to help keep on top of them and keep them from getting lost. When my computer was new this was not an issue but in the past few months I've cut down my tabs(less than 80) to try and speed my computer up and it has not worked. In fact, it is actually worse now. Sometimes it even actually crashes and sends a report, but not actually as often as it freezes and needs a forced shut down. I just finished cleaning up my computer(antivirus, malware, CC cleaner, etc.) and it's still freezing up. In fact, I've had to restart firefox three times in the past twenty minutes just to get to the point where I can ask this question. It's very frustrating.
Here are the last ten crash reports: bp-b2d18586-752c-491e-b128-e1c382150719 7/19/2015 10:56 AM bp-7925764c-4906-4093-b643-851d92150719 7/19/2015 10:09 AM bp-72c5f28a-e863-4236-9a3a-36d012150719 7/18/2015 8:18 PM bp-f0d1a8ab-64f0-434b-8639-98ccb2150718 7/18/2015 5:51 PM bp-809a83fe-a0d3-4fea-8f5d-b88c22150718 7/18/2015 5:45 PM bp-8160bab0-efda-4ab1-ae21-2df4c2150718 7/18/2015 5:08 PM bp-0f24531a-012c-44ce-9189-008ae2150718 7/18/2015 11:07 AM bp-b9cedefd-8bdf-474d-8235-964382150716 7/16/2015 5:36 PM bp-12edfcd7-563b-4253-9279-079972150712 7/11/2015 7:29 PM bp-b0745415-ae41-45c3-a717-f57fd2150709
As you can see even the actual recorded crashes happen a lot. I'm not sure what other information to provide, just let me know and I'll get it for you.
Additional System Details
- Intel web components updater - Installs and updates the Intel web components
- Google Update
- The plugin allows you to have a better experience with Microsoft Lync
- The plugin allows you to have a better experience with Microsoft SharePoint
- Shockwave Flash 18.0 r0
- WildTangent Games App V2 Presence Detector
- User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
I forgot to mention Firefox crashes pretty much all the time when I use things like FB/Tumblr/Twitter. Often the content on the page will flicker/disappear and sometimes it will flash like a strobe(thank god I don't get seizures!). Scrolling will cause some content to appear(icons, sidebars) and then disappear again. I think it's a rendering issue but I have no way of knowing for sure. I wish I had a screenshot of it but whenever it happens I know a crash is coming so I just restart FF.
The crash report flagged these programs;
mswsock.dll = Microsoft ++++++++++++++++++++++++= From another report
TaskbarDockAppIntegration32.dll = Malware ? ? ? http://www.file.net/process/taskbardockappintegration32.dll.html mswsock.dll = Microsoft
winmm.dll = Windows Multimedia
igd10iumd32.dll = NVIDIA D3D +++++++++++++++++++++++++++++ Total Virtual Memory 4294836224
Available Virtual Memory 323174400
System Memory Use Percentage 69
Available Page File 3401244672
Available Physical Memory 2603278336
This is for sumo's Related Bugs
856670 REOPENED --- Firefox crash [@ js::RemapWrapper]
Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.