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SMTP Server Timeout recurring problem

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by christ1

steven12
steven12
more options

Hello all! MY issue is this. Our work computers use thunderbird to recieve emails from clients and to send emails to clients. We all have accounts to our website stepainting.com and this issue just recently started happening. This is day two of this problem and I dont want to have to deal with this all the time.

Sometime around the morning the emails stop working. We keep getting a SMTP server timed out message and we don't know whats wrong.

Heres our troubleshooting information 


 Application Basics

   Name: Thunderbird
   Version: 31.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150507114201
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.7.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 37830a9e-8781-45ac-b7ef-949da9acc6e
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1435781978
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

Please help!!!

Hello all! MY issue is this. Our work computers use thunderbird to recieve emails from clients and to send emails to clients. We all have accounts to our website stepainting.com and this issue just recently started happening. This is day two of this problem and I dont want to have to deal with this all the time. Sometime around the morning the emails stop working. We keep getting a SMTP server timed out message and we don't know whats wrong. Heres our troubleshooting information Application Basics Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true account6: INCOMING: account6, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 37830a9e-8781-45ac-b7ef-949da9acc6e mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1435781978 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Please help!!!

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

I'd suggest you start investigating the server side and/or talk with your email provider.