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A single internet radio site just started playing multiples of each song regardless of station (crashing Firefox): other radio sites work properly. Solution?

Posted

I have been using www.internet-radio.com for some time without any problems. I can still use it on my laptop. However, just today one of my computers cannot play any music from any of the site's channels without getting an echo. All channels and all songs do it. When I press the pause button for the channel Firefox crashes and displays the crash report pop-up.

As a test, I have watched videos through Firefox from Youtube and Amazon without any audio problems. I have also played songs via Youtube without problem. All audio from my local hardrive plays correctly as well. I then switched to a couple of alternate radio web sites, and there are no problems. The problem is only on this one web site (internet-radio).

I did notice that on the detail list for the Firefox crash report that my Webroot antivirus is listed as a component in the crash. However, Webroot has no detections of any problems, either from a virus or from any event created when I enter the affected web site.

So, why does this only affect a single internet radio service? Is there anything I can do to correct it myself?

Thank you, Brian

I have been using www.internet-radio.com for some time without any problems. I can still use it on my laptop. However, just today one of my computers cannot play any music from any of the site's channels without getting an echo. All channels and all songs do it. When I press the pause button for the channel Firefox crashes and displays the crash report pop-up. As a test, I have watched videos through Firefox from Youtube and Amazon without any audio problems. I have also played songs via Youtube without problem. All audio from my local hardrive plays correctly as well. I then switched to a couple of alternate radio web sites, and there are no problems. The problem is only on this one web site (internet-radio). I did notice that on the detail list for the Firefox crash report that my Webroot antivirus is listed as a component in the crash. However, Webroot has no detections of any problems, either from a virus or from any event created when I enter the affected web site. So, why does this only affect a single internet radio service? Is there anything I can do to correct it myself? Thank you, Brian

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • FireFox PDF Architect Previewer
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 18.0 r0
  • VLC media player Web Plugin 2.1.3

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com)
  • Webroot Filtering Extension 1.1.0.59 (webrootsecure@webroot.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 610
  • adapterDescription2:
  • adapterDeviceID: 0x104a
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 5-19-2014
  • driverDate2:
  • driverVersion: 9.18.13.3788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
guigs 1072 solutions 11697 answers

Does webroot detect any malware or unexpected web traffic when you are streaming audio? If so, you could whitelist it?

Does webroot detect any malware or unexpected web traffic when you are streaming audio? If so, you could whitelist it?

Question owner

guigs2 said

Does webroot detect any malware or unexpected web traffic when you are streaming audio? If so, you could whitelist it?

Thank you for the response.

Webroot continually scans all web pages I visit, but there are no unusual flags when visiting the radio web site. I have also loaded up Malwarebytes, and run a full scan to check for problems. I also have a trial version running along with webroot now. Only one detection by Malwarebytes, and the problem with the "echo" remained after quarantining the malware.

In addition, I rechecked my laptop, and found I was mistaken: my laptop is experiencing the same problem as my tower. Both are running Windows-7, but the laptop is 32-bit versus 64-bit on my tower. I think my next course of action will be to post a question on internet-radio's forums, as I'm now thinking they may have an internal problem there.

Brian

''guigs2 [[#answer-751818|said]]'' <blockquote> Does webroot detect any malware or unexpected web traffic when you are streaming audio? If so, you could whitelist it? </blockquote> Thank you for the response. Webroot continually scans all web pages I visit, but there are no unusual flags when visiting the radio web site. I have also loaded up Malwarebytes, and run a full scan to check for problems. I also have a trial version running along with webroot now. Only one detection by Malwarebytes, and the problem with the "echo" remained after quarantining the malware. In addition, I rechecked my laptop, and found I was mistaken: my laptop is experiencing the same problem as my tower. Both are running Windows-7, but the laptop is 32-bit versus 64-bit on my tower. I think my next course of action will be to post a question on internet-radio's forums, as I'm now thinking they may have an internal problem there. Brian